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Strong fit if you handle high-volume clinical phone work with clear boundaries, accurate notes, and steady composure. Less ideal if you want purely remote work (listing marks remote as no) or a non-phone role. Validate location and clinical scope with Lifelancer directly.
As a Clinical Phone Support Specialist at Lifelancer, a typical day centers on inbound or scheduled clinical-support calls: verifying caller details, following approved scripts and escalation paths, documenting outcomes, and routing complex cases to clinicians or supervisors. You would balance empathy with accuracy, keep call notes complete, and protect patient privacy while meeting quality and handle-time expectations.
Build phone triage, active listening, HIPAA-aware documentation habits, and calm de-escalation. Practice EHR/ticketing hygiene and clinical vocabulary used in outbound/inbound support. No certification list or fixed costs were provided for this occupation family.
The listing marks remote as no and places the job in the United States; confirm exact site or hybrid rules with Lifelancer.
Clinical phone support typically means guided clinical questions, documentation, and escalation—not independent medical diagnosis.
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Website: lifelancer.com
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Clinical Phone Support SpecialistLifelancerCarlsbad, California, United States of America About This Position The Clinical Phone Support Specialist role at Lifelancer offers a unique opportunity to support customers in pre and post-implant scenarios without direct patient care. You will engage with the medical device industry, gain leadership skills, and access cutting-edge technology. This is a full-time, non-remote position based in Carlsbad, California. Your Responsibilities Answer customer calls and provide assistance with questions Gather information and transfer calls to appropriate departments as needed Report complaints while adhering to training protocols Log time and answer all assigned calls in a friendly manner Enter information into CRM tools and support customers effectively Qualifications Experience in customer service or related field preferred Strong communication skills, both written and verbal Ability to work independently and manage multiple tasks efficiently Familiarity with CRM tools is a plus About Lifelancer Lifelancer is committed to employee growth and offers opportunities for professional development in the medical device industry. Our team prides itself on staying at the forefront of innovative technology, providing a supportive environment for career advancement. How to Apply We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application process takes no more than 5-7 minutes to complete. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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