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Home / Client Success Manager

Client Success Manager

  • Full Time
  • Anywhere

Team Up Services

Category: Communications

Location:

We are currently seeking a motivated Client Success Manager to join our dynamic team to manage relationships with new and existing clients, ensuring smooth onboarding, strong communication, and long-term satisfaction.
This role involves daily client interaction, coordination with internal teams, and identifying opportunities for growth and upselling.
This is an exciting opportunity to contribute to a fast-growing agency dedicated to bridging exceptional talent with leading companies.
Your Duties:
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As a Client Success Manager, you will be responsible for:
  • Coordinate onboarding of new clients and ensure a smooth start
  • Maintain daily communication with clients and respond to requests promptly
  • Resolve client issues and ensure high satisfaction levels
  • Identify upselling opportunities and support growth initiatives
  • Collaborate with the sales team to support deal progression
  • Assist in preparing and finalizing client contracts
  • Maintain accurate records in CRM systems
  • Ensure timely responses to client communication (within SLA)
  • Coordinate with internal teams (operations, finance, recruitment)
  • Track and report on client performance, feedback, and retention

Requirements

  • Minimum 1 year of experience in client success, customer support, or similar roles
  • Experience working with B2B or B2C clients
  • Background in finance or banking industry is required
  • Fluent English (written and spoken)
  • Strong communication and interpersonal skills
  • Ability to manage multiple clients and tasks simultaneously
  • Familiarity with CRM systems
  • Problem-solving mindset and customer-focused approach
  • English language upper intermediate (B2) is a must.

Details

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

About this role & career path

Working in United States

The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

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