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Website: glas.com
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Glas is hiring a Client Services Associate, German Team for its full-time opening in London, London, City of. This on-site role provides the chance to deliver dedicated client support within a focused language team while contributing to overall service excellence in the City of London. About This Position As the Client Services Associate on the German Team at Glas, you will form a key part of the client-facing operation based permanently in London, London, City of. The position centres on ensuring smooth day-to-day interactions for clients who prefer to communicate in German, helping maintain high standards of responsiveness and accuracy. Working full time in the office environment, you will coordinate with internal colleagues to resolve issues promptly and keep client relationships strong. This Client Services Associate, German Team opportunity suits someone ready to apply bilingual capability and client-focused discipline in a busy London setting. Key Responsibilities Respond to client queries and requests received through multiple channels, prioritising those connected to the German Team. Process client documentation, updates and routine transactions in line with internal procedures. Maintain accurate records of all client interactions and follow through on outstanding actions until resolved. Collaborate daily with colleagues across Glas to escalate complex matters and share relevant client information. Support the wider German Team by handling peak workloads and participating in regular reviews of service quality. Identify recurring client needs and suggest practical improvements that enhance the overall client experience. Skills & Qualifications Proven experience in a client services or customer-facing support role. Fluency in both German and English, with clear written and spoken communication skills. Strong organisational habits and the ability to manage multiple tasks under time pressure. Comfortable using standard office systems and client-management tools. Reliable presence and a professional manner suited to on-site work in London, London, City of. Genuine commitment to delivering consistent, high-quality service to every client contact. Working at Glas Glas is hiring for this Client Services Associate, German Team role and offers a supportive team environment. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to…
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