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Prepare short stories about resolving a frustrated customer, juggling several open cases, and documenting next steps so nothing drops. Be ready to explain how you prioritize when volume spikes and how you escalate without overpromising.
A solid fit if you like structured, people-facing problem-solving on-site in Lake County and can stay organized under routine service volume. Thin public data on Learning Resources itself—weight your interest by the day-to-day service work more than brand perception.
As a Client Service Specialist at Learning Resources, you would typically handle inbound customer and account questions, track orders or issues to resolution, and keep clear records so internal teams and clients stay aligned. Expect a mix of phone/email support, status updates, and handoffs when something needs product, shipping, or sales follow-up—on-site in Lake County rather than remote.
Focus on clear written and verbal communication, active listening, order and ticket hygiene, and calm de-escalation. Comfort with email, phone, and basic office or CRM tools matters more here than formal certifications—no cert pathway was supplied for this listing.
No. The listing is for Indian Creek, Lake County, Illinois, with remote set to off.
They field client questions, track issues to close, update systems, and coordinate with internal teams so customers get accurate answers and status.
No certification family or resources were provided for this role; interview readiness and service skills matter more than paid certs here.
Clients Service Specialist at Learning Resources - Indian Creek, Lake County Role Overview At hand2mind, a family-owned company with over 60 years of experience in inspiring learning through play, we are seeking a Client Service Specialist to join our growing team. As part of the Customer Support department, you will be responsible for providing exceptional customer service and support to both teachers and families. Your Responsibilities Respond to inquiries from customers via phone, email, and live chat Solve problems related to product usage and order issues Provide accurate and timely information about our educational products Assist in the resolution of customer complaints and concerns Document interactions and maintain detailed records for future reference What You Bring A minimum of 1-2 years of experience in a customer service role, preferably within an educational setting or retail environment Strong communication skills with the ability to interact effectively with diverse groups of people Excellent problem-solving and critical thinking abilities Proficiency in Microsoft Office Suite (Word, Excel) and CRM software A passion for education and a commitment to customer satisfaction More About Learning Resources About hand2mind: For over 60 years, we have been dedicated to creating hands-on, classroom-tested materials that help children learn by doing. Our products include classroom tools like Hands-on Standards® and consumer products designed for families. We are a growing company recognized as a Chicago Tribune Top Workplace and trusted by teachers and families alike. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us in making a difference in education through exceptional customer service!
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