Focus Financial Partners
Position Summary
The purpose of the Client Relationship Manager is to proactively assist the Accounting Team to exceed their clients’ expectations by assuming responsibility for the day-to-day administration activities. On behalf of Focus Partners Australia Accounting and the Accountants proactively and professionally liaise with and provide support to clients, to exceed their expectations.
Primary Responsibilities:
Client Onboarding & Engagement Administration
- Setting up new clients in practice management systems
- Collecting onboarding documentation for new clients
- Preparing and issuing:
- Engagement letters
- Authorities and consent forms
- Privacy disclosures (Australian Privacy Principles)
- Maintaining client records and contact details
- Coordinating initial system access for clients
ASIC & Corporate Secretarial Administration
- Tracking ASIC annual review dates
- Preparing ASIC forms (changes to director, address, share structure)
- Coordinating payment of ASIC fees
- Maintaining company registers
- Supporting trust and SMSF administration
- Establishment of new entities
Practice Management & Workflow Coordination
- Managing job workflows in practice management systems
- Monitoring deadlines and bottlenecks and raising these to support an exceptional client experience
- Updating job statuses and WIP tracking
- Proactively support Accountants by effectively and efficiently managing the assigned tasks as required by the Accountants.
Client Communication & Relationship Support
- Managing shared accounting or admin inboxes
- Answering client queries and triaging to accountants
- Chasing outstanding client information (documents, approvals)
- Complete required documentation to support client review process.
- Coordinate client meeting bookings for the Accountants and prepare required documentation for client meetings
- Identify and advise the client of any information/documentation required to have available for meetings with the Accounting Team.
- Coordinate and liaise between clients, Accountants, and other teams or external organisations e.g. ATO,
- Liaise with external parties (product providers and the client’s professional advisers) to collect client information
- Communicating deadlines, next steps, and progress updates
- Ensuring a professional, responsive client experience
Billing, Fees & WIP Administration
- Raising client invoices
- Monitoring WIP and write‑off requests
- Preparing fee proposals or scope packs
- Following up unpaid invoices
- Maintaining billing and pricing records
Qualifications:
- Minimum 5+ year experience in a client service or similar role.
- Experience within the Accounting industry
Skills and Attributes:
- Exceptional organisational and time-management skills.
- Strong ability to coordinate workflow and deliver against deadlines
- Exceptional client service skills
- High attention to detail and accuracy in handling client data
- Proactive, reliable, and able to work both independently and as part of a team
About Focus Financial Partners
Focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus, visit www.focusfinancialpartners.com or follow the company on LinkedIn.
Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law.
Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@focuspartners.com.
The following language is for US based roles only
For California Applicants: Information on your California privacy rights can be found here
For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this shall be subject to criminal penalties and civil liability.
For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901.
For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.
To apply for this job please visit job-boards.greenhouse.io.
Explore Focus Financial Partners online
Working in Brisbane, Brisbane Region
Brisbane is the capital and largest city of the Australian state of Queensland and the third-most populous city in Australia, with a population of approximately 2.8 million. Brisbane lies at the centre of South East Queensland, a bio-geographical and urban region with an estimated population of 4.1 million as of 2024. The central business district is situated within a peninsula of the Brisbane River approximately 15 kilometres (9 mi) from its mouth at Moreton Bay. Greater Brisbane sprawls across the hilly floodplain of the Brisbane River Valley between the Pacific Ocean and the Taylor and D'Ag
Queensland is a state in northeastern Australia, the second-largest and third-most populous state in Australia. It is bordered by the Northern Territory, South Australia and New South Wales to the west, south-west and south, respectively. To the east, Queensland is bordered by the Coral Sea and the Pacific Ocean; to the state's north is the Torres Strait, separating the Australian mainland from Pa
Source: Wikipedia (state)
Market context
- Similar listings in Brisbane, Queensland, Australia; Melbourne, Victoria, Australia; Sydney, New South Wales, Australia 2
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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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