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Expect scenarios on calm conflict handling, prioritising competing client needs, and how you document and escalate without losing ownership. Prepare brief examples of multi-stakeholder follow-through and clear written updates under time pressure.
A solid fit if you enjoy structured people-facing work, careful admin, and representing Sourcefin reliably from Johannesburg’s busy commercial setting—without needing remote flexibility (onsite role).
As a Client Liaison Officer at Sourcefin in Johannesburg, a typical day centres on being the steady contact between clients and internal teams: logging and clarifying requests, tracking status, and closing loops with clear updates.
No. The listing is for Johannesburg, Gauteng, and is not marked remote.
Acting as the main bridge between clients and internal teams: queries, status, escalations, and clear follow-up.
You would work in Johannesburg within Gauteng, South Africa’s dense economic centre for client and commercial services.
JOB TITLE: Client Liaison OfficerCOMPANY: SourcefinLOCATION: Johannesburg, Gauteng Role Overview We are seeking a client-focused Client Liaison Officer to own the end-to-end client experience, from first contact through onboarding and beyond. This role is the vital link between prospective and new clients and Sourcefin's internal teams, ensuring every client feels understood, supported, and set up for success. What You'll Do Build and maintain strong relationships with current and potential clients Facilitate communication between clients and internal teams to ensure seamless service delivery Assist in the onboarding process, ensuring new clients are well-informed about our services and products Provide exceptional client support throughout their relationship with Sourcefin Identify opportunities for cross-selling and upselling within the client base Skills & Qualifications Excellent communication and interpersonal skills Strong organizational abilities to manage multiple client relationships simultaneously Experience in a customer service or similar role is preferred but not required A proactive and solution-oriented approach to problem-solving Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) About the Company Sourcefin is based in Johannesburg, Gauteng. As a full-time position, this role requires on-site presence at our office. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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