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Be ready to walk through how you investigated a spike in claims, balanced customer fairness with cost control, and used metrics (SLA, rework rate, root-cause themes) to improve outcomes. Prepare examples of partner or cross-functional influence without formal authority.
Strong fit if you have claims, warranty, or service-ops experience and comfort with KPI dashboards in a product-heavy consumer brand. Singapore-based, on-site role at Dyson.
As Claims and Performance Manager at Dyson in Singapore, you would typically review warranty and service claims, track resolution quality and cycle times, and surface performance trends for local and regional stakeholders. Expect coordination with customer service, service partners, and product or quality teams when claim patterns point to process or product issues, plus regular reporting that ties claim volume to service KPIs.
No. The listing is for Singapore with remote set to on-site.
Premium home technology such as cordless vacuums, air purifiers, and fans, per recent product coverage.
No certification family or paid resources were supplied for this listing.
Website: dyson.com
Public cache only — not an employee review.
DYSON - Singapore About the Role The Product Claims and Regulatory team ("PCR Team") is part of Dyson's Global Legal Services function, comprising lawyers, scientists, and engineers. The PCR Team collaborates with business units to ensure that Dyson can make compelling, differentiated, and robustly substantiated claims. Core Duties Work closely with the business units to develop and maintain product claims that are technically sound and legally defensible. Ensure compliance with regulatory requirements across various markets. Support marketing teams in preparing and reviewing claim-related content for accuracy, consistency, and legal compliance. Conduct research on competitor claims and market trends to inform strategic decision-making. What We're Looking For A proven track record in product claims management or a related field within the consumer goods industry. Strong technical background with an understanding of engineering principles, particularly as they relate to Dyson's products. Experience working in a fast-paced, international environment and ability to manage multiple projects simultaneously. Excellent communication skills, both written and verbal, to effectively interact with cross-functional teams. More About Dyson Dyson is an innovative technology company that designs and manufactures high-performance products. Our mission is to drive global technological advancement by creating engineering solutions that improve people's lives. We are committed to fostering a diverse, inclusive workplace where creativity thrives. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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