Citizens Branch Manager (ESSEX JUNCTION)

Citizens is hiring a part-time Branch Manager for its Essex Junction location in Pinewood, Chittenden County — a leadership opportunity for a banking professional ready to inspire a high-performing team and deepen connections with every customer who walks through the door.

About the Role

As Branch Manager at Citizens in Pinewood, you'll own the full branch experience — from coaching your team to delivering the kind of personalized service that turns first-time visitors into lifelong clients. This is a relationship-first role where your ability to lead, develop talent, and execute on business goals directly shapes branch outcomes. You'll balance day-to-day operations with a strategic focus on growing the branch's customer base and strengthening the loyalty of those already banking with Citizens.

What You'll Do

• Lead and motivate branch staff to consistently exceed customer service standards and satisfaction benchmarks
• Build and sustain meaningful customer relationships that drive retention, referrals, and long-term growth
• Identify opportunities to match customers with the right Citizens products and services based on their financial needs
• Oversee daily branch operations, ensuring compliance with banking policies, procedures, and regulatory requirements
• Coach team members through regular feedback, performance conversations, and hands-on development
• Execute on branch acquisition and retention strategies aligned with Citizens' broader business objectives
• Partner with internal teams to resolve escalated customer concerns quickly and professionally

What We're Looking For

• Prior experience in retail banking, financial services, or a customer-facing leadership role
• Demonstrated ability to lead a team toward measurable service and sales outcomes
• Strong relationship-building skills with a genuine commitment to customer satisfaction
• Sound understanding of banking products, compliance requirements, and branch operations
• Clear communicator who can translate branch goals into actionable priorities for staff
• Comfortable working a part-time schedule while maintaining full leadership accountability for the branch

About Citizens

Citizens is one of the largest retail banks in the United States, with a mission centered on helping customers, colleagues, and communities thrive. At branches like the Essex Junction location in Pinewood, Chittenden County, Citizens teams put that mission into practice daily — delivering thoughtful financial guidance and building the kind of trust that keeps customers coming back. The culture here rewards integrity, collaboration, and a genuine drive to do right by the people you serve.

How to Apply

If you're ready to bring your leadership skills to the Citizens Branch Manager role in Essex Junction, apply directly through this listing. Citizens reviews applications on a rolling basis, so submitting early is encouraged.