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Be ready to explain how you design membership models and end-to-end member experience for a senior architect-level seat. Use concrete examples of journey maps, governance, and trade-offs between growth, retention, and cost.
Strong fit if you lead membership strategy and experience design at scale, work well across functions, and can set standards others execute—on-site or hybrid in Australia (not listed as remote).
As Chief Membership & Experience Architect at at in Australia, the role centres on shaping how members join, stay, and engage. Expect strategy work on membership journeys, experience standards, and cross-team alignment rather than pure hands-on delivery.
No. The listing is for Australia with remote set to off, so expect on-site or local arrangements unless the employer says otherwise later.
Typically membership strategy, member journey design, experience standards, and alignment with product, marketing, and service teams—not day-to-day support tickets alone.
Only the employer name “at” and location Australia appear in the provided data; there is no company profile, salary band, or review data to cite.
Career Opportunity: Chief Membership & Experience Architect at Australia Finance Brokers Association of Australasia (FBAA) in Australia The Opportunity We are seeking a seasoned Chief Membership & Experience Officer (CMXO) to shape and deliver the end-to-end member experience for 14,000 members. This executive role leads membership engagement, marketing, communications, and national events, driving value, loyalty, and industry influence. Day-to-Day Responsibilities Strategically lead membership engagement initiatives to enhance member satisfaction and retention Develop and execute comprehensive marketing campaigns that resonate with our diverse membership base Oversee communications strategies to ensure consistent messaging across all platforms Plan, organize, and manage national events to foster community and industry connections Collaborate closely with the Chief Commercial Officer (CCO) and Board members for cohesive strategy implementation Skills & Qualifications Proven leadership experience in membership management or a related field Demonstrated success in driving member engagement, loyalty, and retention Strategic thinking and the ability to develop innovative solutions for complex challenges Strong communication and interpersonal skills to build relationships with members, stakeholders, and partners A deep understanding of the finance brokerage industry is preferred but not required Working at at Reporting directly to the CEO, you will be part of a dynamic team committed to fostering growth and excellence within the financial brokerage community. At FBAA, we value collaboration, innovation, and continuous improvement. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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