Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Best fit if you like structured shift work, screen-based monitoring, and phone support for National Storage customers in Penrose—detail-oriented, calm under pressure, and comfortable with security protocols.
As a Centralised Monitoring and Support Agent for National Storage, you would watch CCTV and related security feeds, handle inbound customer support on incidents and access issues, log events, escalate genuine alarms, and coordinate with site or emergency contacts so facilities stay secure and customers get clear help.
Prioritise calm radio/phone communication, accurate incident logging, CCTV monitoring focus, and basic security procedures. No certification resources were supplied for this listing—follow any training National Storage provides on systems and escalation.
No. The listing is for Penrose, Auckland City, with remote set to on-site.
Centralised CCTV monitoring plus security-related customer support for National Storage.
Penrose in Auckland City, New Zealand—part of the greater Auckland metro region.
Website: nationalstorage.com
Public cache only — not an employee review.
CENTRALISED MONITORING AND SUPPORT AGENT (CCTV SECURITY CUSTOMER SUPPORT) National Storage Penrose, Auckland City About This Position We are seeking a customer-focused and sales-driven individual to join our team as a Centralised Monitoring and Support Agent (CMS Agent) at our Auckland office in Newmarket. Reporting directly to the NZ Contact Centre Manager, you will play a crucial role in ensuring the smooth operation of our CCTV security systems and providing exceptional customer support. What You'll Do Monitor CCTV systems for security breaches and report incidents promptly. Resolve customer inquiries and complaints efficiently and courteously. Provide first-class customer service to ensure high satisfaction levels. Assist in the installation, maintenance, and troubleshooting of CCTV systems. Skills & Qualifications Strong communication skills with the ability to interact effectively with customers and colleagues. Experience in customer support or a related field is advantageous but not mandatory. A proactive attitude and willingness to learn new technologies quickly. Basic understanding of CCTV systems and security protocols preferred. Working at National Storage National Storage prides itself on being an inclusive and diverse team culture where everyone is a valued member. Our office environment fosters collaboration, innovation, and personal growth. You will have the opportunity to work alongside dedicated professionals who share your commitment to excellence. Applying for This Role National Storage offers comprehensive training and ongoing development opportunities to support your career growth. If you are passionate about security and customer service, we encourage you to apply for this exciting position. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-26 UTC · getajob.ai