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Prepare examples of resolving frustrated customers, prioritising a busy queue, and explaining a technical or policy rule in plain language. Be ready to discuss why Wise’s mission (fairer cross-border money movement) appeals and how you handle incomplete information without guessing.
Best fit if you enjoy frontline problem-solving, patient communication, and on-site work in New Plymouth. Less ideal if you want remote-only work or a purely technical build role with no customer contact.
As a Support Worker at Wise Group in Strandon, New Plymouth, a typical day centres on helping customers resolve account, transfer, and product questions with clear, calm guidance. You would triage requests, walk people through verification or payment steps, escalate complex cases, and log outcomes so issues close cleanly. Expect a mix of live chat, phone, or ticket work tied to Wise’s money-transfer and business products rather than a remote-only queue.
Strengthen active listening, clear written updates, and calm de-escalation. Learn Wise’s product flows (accounts, transfers, business tools), basic payments vocabulary, and how to document cases accurately. No specific certifications are listed for this role.
No. The listing is on-site in Strandon, New Plymouth (remote flag is off).
Per public company background, Wise focuses on global money transfers and business finance products such as Wise Account, Wise Business, and Wise Platform.
No certification family or paid cert resources were provided for this listing.
Website: wise.com
Wise, formerly known as Transfer Wise, is an Estonian-British financial technology company focused on global money transfers and Business Finance. Headquartered in London, it was founded by Kristo Käärmann and Taavet Hinrikus in January 2011. As of 2023, it offers three main products: Wise Account, Wise Business, and Wise Platform.
Public cache only — not an employee review.
Casual Support Worker at Wise Group in Strandon, New Plymouth Role Overview Wise Group is seeking a Casual Support Worker to join our team in Strandon, New Plymouth. This role offers flexible shifts across 24 hours, seven days per week, providing comprehensive support to individuals with mental health needs. <h2-Core Duties Maintain the physical, emotional, and spiritual wellness of tāngata whaiora (people in care). Assist with meal preparation, clean-up, and other daily living tasks. Work alongside individuals to help them achieve their goals and improve their quality of life. <h2-Requirements Holding Level 4, Health & Wellbeing qualification or a recognized equivalent. Able to work flexible shifts across 24 hours, seven days per week. Strong interpersonal and communication skills. Demonstrated ability to provide compassionate care in a supportive environment. About the Company Wise Group is a leading organization dedicated to mental health support. Our team provides ongoing training and support, ensuring that our staff are equipped with the knowledge and skills needed to make a meaningful impact on the lives of those we serve. <h2-How to Apply New competitive hourly rates are offered for this role. If you're passionate about making a difference in the lives of others and meet the requirements, please apply directly on this page. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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