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Expect scenarios on embedding quality systems, lifting team capability without adding bureaucracy, and handling competing priorities in a health-related membership organisation. Prepare concrete examples of root-cause analysis, stakeholder buy-in, and how you measure whether training or process change actually stuck.
Strong fit if you lead quality and capability work in regulated or member-facing environments, communicate clearly with operational teams, and prefer evidence over slogans. On-site New Zealand focus suits candidates ready for local collaboration rather than remote-only delivery.
As Capability & Quality Lead at Southern Cross Medical Care Society in New Zealand, you would typically set quality standards, coach teams on capability uplift, and track outcomes across care or member-service processes. Days often mix reviewing performance and risk signals, running improvement huddles, aligning frameworks with clinical or operational partners, and reporting readiness to leaders—always with member safety and consistent service quality in mind.
The listing marks remote as no, so expect New Zealand-based work rather than a fully remote arrangement.
Standards, improvement cycles, skills uplift, and assurance that day-to-day practice matches policy—not only writing manuals.
Focus on how a medical care / membership organisation balances member experience, compliance, and operational consistency; avoid relying on unverified review sites for pay or culture claims.
CAPABILITY & QUALITY LEADSouthern Cross Medical Care SocietyNew Zealand What This Role Involves The Capability & Quality Lead at Southern Cross Medical Care Society will be responsible for driving the strategic direction and implementation of quality initiatives across our healthcare services. This role involves leading a team to ensure that all processes, policies, and procedures align with industry standards and member expectations. What You'll Do Develop and implement comprehensive quality management systems to enhance patient care and satisfaction. Lead the identification and resolution of quality issues within our healthcare services. Collaborate with various departments to ensure compliance with regulatory requirements and best practices. Conduct regular audits and assessments to monitor performance and drive continuous improvement. Provide leadership and mentorship to a team of quality assurance professionals. What We're Looking For We are seeking a highly skilled and experienced professional who can effectively lead our quality initiatives. Key responsibilities include: A proven track record in healthcare quality management, with a minimum of 5 years' experience in this field. Strong leadership skills to guide and develop a team of quality assurance professionals. Excellent communication and interpersonal skills for effective collaboration across departments. Demonstrated ability to drive change and implement innovative solutions. A deep understanding of healthcare regulations and standards, including NZ regulatory requirements. Why Join Southern Cross Medical Care Society At Southern Cross Health Insurance, we are committed to shaping a healthier Aotearoa New Zealand. Our purpose is to empower our members to live well for longer by providing timely access to quality care and inspiring healthier living. We offer a dynamic work environment that encourages innovation and positive change in the healthcare sector. Opportunities for professional growth and development within a member-based, New Zealand-owned organisation. A collaborative team culture focused on delivering exceptional service to our members. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!
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