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Call Quality Analyst

  • Full Time
  • Anywhere

MyOperator

This is a remote position.

Job Description

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our sales & customer success associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls, chats, and support ticket responses to assess an associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to the client success or sales process & training materials as needed to enhance the overall MyOperator customer’s experience.

Key Responsibility Area

  • Develop or understand evaluation programs or Scorecard
  • Call Monitoring or Evaluation
  • Reporting
  • Training and Coaching/Feedback
  • Drive process improvements

Requirements

Requirements

  • Graduate and over with excellent oral and written communication skills.
  • Exceptional listening and analytical skills
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Must be proficient with GSuites (intermediate Docs, advanced Sheets)
  • Strong data analytical capabilities to check trends, historic data, and predictive analysis
  • Strong analytical skills and hands-on with spreadsheets, presentation & document writing.

Benefits

100% Remote Working

Flexible Working Hours

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in United States

The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

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