Call Center Agent

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through a call: open, needs check, explain offer, take payment/details, document reaction
• Show calm handling of price or availability questions
• Emphasize accuracy entering names, addresses, and orders

Fit summary

Best fit if you like structured phone work, clear scripts, and travel topics. Data does not confirm culture or pay—judge fit on call volume comfort and on-site Tampa hours.

Day in the role

As a Call Center Agent at Entertainment Travel Associates in Tampa, expect inbound and outbound calls about travel offerings. Typical flow: greet callers, explain products and pricing, capture contact and payment details, enter orders, and log outcomes so follow-ups stay accurate.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)
• Practice: scripts for price objections, order entry accuracy, and clean contact logs

FAQ from this listing

Is this role remote?

No. The listing marks remote as off; expect on-site work in Tampa, Hillsborough County.

What does a Call Center Agent do day to day?

Phone contact for sales or service, explaining products and prices, taking orders, and keeping contact and account records (O*NET tasks for this title).

Which free prep helps most?

HubSpot Academy Customer Service Fundamentals (free) and Alison customer service courses (free to learn), plus mock calls with order-entry practice.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Explain products or services and prices, and answer questions from customers.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Maintain records of contacts, accounts, and orders.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

O*NET source

Company facts (cached)

Website: entertainmenttravelassociates.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Call Center Agent at Entertainment Travel Associates in Tampa, Hillsborough County Position Summary We are seeking a professional and customer-focused Call Center Agent to provide exceptional service and support positive customer experiences. This role is ideal for individuals who enjoy helping others, solving problems, and developing strong communication skills in a fast-paced, team-oriented environment. Key Responsibilities Respond to customer inquiries regarding products and services Solve customer issues efficiently and effectively Maintain a positive and professional demeanor at all times Document interactions accurately in the CRM system Collaborate with cross-functional teams to resolve complex issues Requirements High school diploma or equivalent; college degree preferred Minimum 1 year of experience in a customer service role Excellent communication skills, both verbal and written Strong problem-solving abilities Proficient in Microsoft Office Suite Able to work flexible hours including evenings and weekends as needed Working at Entertainment Travel Associates At Entertainment Travel Associates, we offer a dynamic environment where you can grow your career while making a difference in the lives of our customers. Our team-oriented culture encourages collaboration and continuous improvement. We provide comprehensive training to ensure that all employees have the tools they need to succeed. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure that your resume and cover letter are up-to-date before applying.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Tampa, Hillsborough County, hybrid, or fully remote?