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Website: customerhd.com
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CustomerHD is seeking a Bilingual Consultation Specialist Agent for a full-time, in-office position based in the United States. In this role, you'll provide expert guidance to clients navigating personal injury matters, communicating with professionalism and empathy across multiple channels. About the Role As a Bilingual Consultation Specialist Agent, you'll be the primary point of contact for clients seeking guidance on personal injury consultations. You'll listen carefully to client needs, explain complex processes in clear language, and deliver reliable support that builds trust and confidence. This is a client-focused position that requires both bilingual fluency and genuine commitment to helping people through challenging situations. What You'll Do Conduct bilingual client consultations and consultative conversations via phone, email, and social media messaging Guide clients through personal injury processes and procedures with patience and clarity Maintain detailed, accurate records of all client interactions and communications Respond promptly to client inquiries across all communication channels Build lasting relationships based on trust, active listening, and expert knowledge Collaborate with team members to ensure consistent, high-quality client service What We're Looking For Fluent bilingual abilities in English and Spanish Demonstrated experience in consultation, customer service, or similar client-facing roles Excellent communication and interpersonal skills Availability for overnight and weekend shifts Strong organizational skills and attention to detail Proficiency managing communications across phone, email, and social media Genuine dedication to client success and problem-solving About CustomerHD CustomerHD is committed to delivering reliable, professional service with integrity and client focus at its core. We invest in our team through comprehensive training, fair compensation practices, and a workplace where your contributions are recognized and valued. How to Apply To apply for this Bilingual Consultation Specialist Agent position, submit your application through this listing. We review applications on a rolling basis and welcome bilingual professionals ready to make a real impact on client outcomes.
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