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Prepare STAR stories on cross-functional marketing ops, metric-driven prioritization, and process improvements. Be ready to walk through how you define success measures, escalate risks, and partner with compliance-heavy bank environments. Know JPM’s consumer-bank scale from public materials only—no invented Glassdoor claims.
Best fit for candidates who combine business analysis rigor with marketing operations execution at a large regulated bank. Columbus on-site; strong systems thinking and stakeholder management matter more than pure creative marketing.
As Business Analysis & Operations Lead Senior Associate for Consumer Bank Marketing at JPMorgan Chase in Columbus, expect to translate marketing and channel goals into operating metrics, track campaign and funnel performance, coordinate with marketing, product, and ops partners, surface process gaps, and produce decision-ready status packs for senior stakeholders—without client-facing sales as the core of the title.
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The listing marks remote as 0, so plan for on-site work in Columbus, Franklin County, Ohio.
Business analysis and operations leadership support for Consumer Bank Marketing—not a pure creative or sales role.
See the JPMorgan Chase Wikipedia overview and jpmorganchase.com for public company context.
Website: jpmorganchase.com
JPMorgan Chase & Co. is an American multinational banking institution headquartered in New York City and incorporated in Delaware. It is the largest bank in the United States, and the world's largest bank by market capitalization as of 2026. As the largest of the Big Four banks in America, the firm is considered systemically important by the Financial Stability Board. Its size and scale have often led to enhanced regulatory oversight as well as the development of an internal "Fortress Balance Sheet".
Public cache only — not an employee review.
BUSINESS ANALYSIS & OPERATIONS LEAD SENIOR ASSOCIATE, CONSUMER BANK MARKETINGJPMorgan Chase & Co.Columbus, Franklin County What This Role Involves The Becoming a Customer team is responsible for driving seamless, innovative and personalized omni-channel shopping, offers and account opening experiences for Consumer Bank Marketing. As the Business Analysis & Operations Lead Senior Associate, you will lead customer journey strategy from awareness and conversion through onboarding and deepening. Core Duties Uncover actionable insights to enhance customer experience across all touchpoints Develop and implement strategies for seamless customer journeys Collaborate with cross-functional teams to drive innovation in marketing initiatives Analyze data to inform strategic decisions and optimize processes Who We're Looking For Strategic marketing professional with experience in customer journey strategy Strong analytical skills and ability to interpret complex data Excellent communication and collaboration skills Experience in omni-channel marketing and personalization A proven track record of delivering innovative solutions that drive business growth Working at JPMorgan Chase & Co. JPMorgan Chase & Co. is a global leader in financial services, providing innovative solutions to millions of customers worldwide. Our culture values diversity and inclusion, fostering an environment where employees can thrive both professionally and personally. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately to increase your chances of being considered.
Generated for personal interview prep · 2026-07-29 UTC · getajob.ai