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Strong fit if you are bilingual (Spanish or Portuguese), customer-facing, and comfortable in an on-site paint/coatings retail or support setting in Harwich Port. Less fit if you need remote work or purely tech-support without product and people interaction.
As a Bilingual Customer Service Specialist (Spanish or Portuguese) for Sherwin-Williams in Harwich Port, you would help customers and store or trade partners with product questions, order status, and basic coatings guidance in English plus Spanish or Portuguese. Expect phone and in-person problem-solving, documenting cases, and escalating technical or commercial issues to store or technical teams—on-site, not remote.
No. The listing marks it as non-remote in Harwich Port / Harwich.
Bilingual support in English plus Spanish or Portuguese for customer service.
HubSpot Academy Customer Service Fundamentals (free) and Alison customer service courses (free to learn).
Website: sherwinwilliams.com
Sherwin-Williams is an American paints and coatings company based in Cleveland, Ohio. It is primarily engaged in the manufacture, distribution, and sale of paints, coatings, floor coverings, and related products with operations in over 120 countries. It is the largest coatings company in the world by revenue.
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Sherwin‑Williams is seeking a Bilingual Customer Service Specialist (Spanish or Portuguese) to join the team at its Harwich Port, Harwich location. About the Role This full‑time position supports store operations by assisting customers in both English and either Spanish or Portuguese, ensuring a smooth shopping experience and accurate transaction processing. What You'll Do Greet customers warmly and identify their needs in English, Spanish, or Portuguese Provide product information, make recommendations, and help locate items within the store Process sales, returns, and exchanges accurately using the point‑of‑sale system Maintain a tidy sales floor by restocking merchandise and organizing displays Handle incoming phone calls and emails, responding to inquiries in the appropriate language Collaborate with team members to meet daily sales goals and uphold store standards Participate in inventory counts and assist with receiving shipments as needed Adhere to all company policies, including safety procedures and loss‑prevention practices What We're Looking For Fluency in English and either Spanish or Portuguese (spoken and written) Previous experience in retail, customer service, or a call‑center environment preferred Strong communication skills and the ability to build rapport with diverse customers Comfort using point‑of‑sale software and basic computer applications Ability to multitask, stay organized, and work effectively in a fast‑paced setting Reliable attendance and a positive, team‑oriented attitude High school diploma or equivalent; additional training or certifications are a plus About Sherwin‑Williams Sherwin‑Williams is a leading provider of paints, coatings, and related products, serving professionals and DIY enthusiasts across North America. The company values innovation, quality, and community involvement, offering employees opportunities for growth and development within a supportive culture. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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