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Be ready to demo bilingual clarity, calm de-escalation, and how you’d explain a software workflow to a non-technical auditor. Ask how Caseware routes remote tickets and measures CSAT.
Strong match if you handle bilingual support for B2B SaaS users and can work remotely while staying aligned with Toronto-based Caseware customers.
As a bilingual Customer Service Representative at Caseware, expect ticket and chat/phone support for audit and reporting users, clarifying product issues in two languages, escalating bugs, and logging feedback for product teams—mostly remote.
The listing flags remote (remote=1) with a Toronto, ON location context.
Audit and financial reporting software used by accounting firms, including DAS-related suites in recent news.
HubSpot Customer Service Fundamentals (free) and Alison customer service courses (free to learn).
Website: caseware.com
Public cache only — not an employee review.
Bilingual Customer Service Representative at Caseware in Toronto, ON - Full Time, Remote Position About the Role Caseware is seeking a Bilingual Customer Service Representative to join our team. This role will involve working closely with clients and internal teams to provide exceptional customer service support. The successful candidate will be responsible for addressing inquiries, resolving issues, and ensuring client satisfaction. Core Duties Respond to client inquiries via phone, email, and live chat in both official languages of Canada Provide technical support and troubleshooting assistance for our audit and accounting software solutions Collaborate with the Success and Sales Teams to enhance customer experience and drive sales initiatives Document interactions and maintain accurate records in our CRM system Participate in regular team meetings and training sessions as required Who We're Looking For We are seeking candidates with a strong background in customer service, excellent communication skills, and the ability to work effectively in a remote environment. Bilingualism (English and French) is mandatory for this role. A basic understanding of accounting or audit processes would be an asset. More About Caseware Caseware has been a leader in the Fintech industry since its inception over 30 years ago, serving more than 500,000 users across 130 countries and offering support in 16 different languages. Over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. This is an existing vacancy and a full-time, permanent position available to all applicants residing and eligible to work in Canada.
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