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Expect scenarios on SLA breaches, data mismatches, open enrollment peaks, client escalations, and how you coach teams under volume. Be ready to walk through metrics you owned and how you partnered with IT, vendors, and client HR.
Strong fit if you lead benefits operations for complex employer programs and like platform-plus-outsourcing work. Thin public sentiment and no salary data here—verify total rewards and India site details directly with Alight.
As Benefits Operation Manager at Alight, a typical day centers on running benefits-admin delivery for client programs: queue and SLA oversight, exception handling on enrollments/claims/eligibility, vendor and plan-admin coordination, and handoffs with retirement and health platform teams. You translate policy and client rules into clean process, coach ops staff, and escalate risk on compliance, data quality, and participant experience—aligned with Alight’s HR outsourcing and benefits platforms.
Strengthen benefits domain knowledge (eligibility, enrollment, COBRA/local analogs as relevant), process control, SLA management, stakeholder communication, and comfort with HRIS/benefits platforms. No certification catalog was provided for this role family.
Cloud HR systems and outsourcing for benefits, financial, and retirement administration for large employers.
The listing flags non-remote for India; confirm office or hybrid with the recruiter.
Alight announced an integrated retirement plan solution with BNY for plan administrators—useful context for benefits ops stakeholders.
Website: alightsolutions.com
Alight Solutions is an American information technology and consulting company that provides cloud-based systems, outsourcing and consultancy related to human resource. They provide platforms and outsourcing for large companies to manage their human capital this includes health benefit administration, financial management and retirement planning.
Public cache only — not an employee review.
BENEFITS OPERATIONS MANAGER at Alight Solutions in India Role Overview The Benefits Operations Manager (BOM) will own and manage overall operational performance for assigned clients, ensuring consistent meeting or exceeding of contractual performance standards and SLAs. Responsibilities include driving operational efficiency through process improvements and effective resource planning to ensure on-time, high-quality delivery of all ongoing work to plan sponsors and participants. Core Duties Owning and managing overall operational performance for assigned clients Consistently meeting or exceeding contractual performance standards and SLAs Ensuring on-time, high-quality delivery of all ongoing work to plan sponsors and participants Driving operational efficiency through process improvements and effective resource planning Who We're Looking For We are seeking a highly skilled Benefits Operations Manager with experience in managing client operations, driving efficiency, and ensuring high-quality service delivery. The ideal candidate should have excellent project management skills, strong analytical abilities, and the ability to build strong relationships with stakeholders. Why Join Alight Solutions Joining Alight Solutions offers you an opportunity to work in a dynamic environment where you can make a significant impact on our clients' benefits operations. Our team is dedicated to delivering exceptional service and continuous improvement, providing a supportive and collaborative workplace culture. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-17 UTC · getajob.ai