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Be ready to walk through cash handling, privacy, and how you de-escalate a frustrated customer. Expect scenario questions on ID verification, spotting unusual activity, and explaining simple banking steps clearly. Prepare a short story about accuracy under pressure and teamwork in a retail or service setting.
Strong fit if you want customer-facing retail banking with Kiwibank in Auckland (Penrose / St Lukes context), prefer in-person work (remote: no), and enjoy structured processes over pure sales. Less ideal if you need remote work or already want specialist credit/relationship roles without first building teller-style service depth.
As a Banking Assistant at Kiwibank’s St Lukes presence, a typical day is branch-floor service: greeting customers, handling everyday transactions, guiding people through basic products and digital banking, and escalating complex credit or fraud issues. You’ll keep queues moving, complete accurate cash and ID checks, and support colleagues during peaks—while the listing’s Penrose base means on-site, non-remote work.
No. The listing flags remote as 0 and places the job in Penrose, Auckland City, so plan for on-site work.
Penrose sits in Auckland’s Maungakiekie-Tāmaki area (Station Road corridor in the location data). St Lukes in the title points to a Kiwibank banking-assistant setting serving that customer base.
Frontline support: transactions, simple product guidance, ID and process checks, and handing off complex issues—grounded in the Banking Assistant title at Kiwibank rather than a specialist lending mandate.
BANKING ASSISTANT, ST LUKES — Kiwibank, Penrose, Auckland City About the Role This is an exciting opportunity to join a vibrant and supportive culture at Kiwibank. As a Banking Assistant, you will be part of a team that values people and offers excellent benefits including wellbeing days, subsidised banking and insurance. This role is perfect for those looking to launch their career in financial services. Core Duties Assist customers with a wide range of banking queries and transactions Process customer accounts and provide excellent service Contribute to the team's success by maintaining high standards of customer service Participate in ongoing training and development opportunities Who We're Looking For We are seeking a motivated individual with strong interpersonal skills, a friendly demeanor, and a commitment to providing exceptional customer service. You should have experience or be willing to learn about the financial services industry. Working at Kiwibank At Kiwibank, we believe in making an impact that matters. Our culture is built on values of teamwork and support, where every team member can thrive. We offer a range of benefits including: Wellbeing days Subsidised banking services Comprehensive insurance options Ongoing learning and development opportunities Apply Today This is the perfect role for someone who wants to make a difference in their career. If you are ready to join our team, we would love to hear from you. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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