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Join Citi's BANAMEX division as a Volante Services professional, providing essential operational and customer support across our Cabo San Lucas and San Jose del Cabo locations in Baja California Sur, Mexico. This full-time, on-site position offers the opportunity to work with one of the world's leading financial institutions serving the region. About This Position BANAMEX, Citi's premier banking subsidiary in Mexico, seeks a dedicated Volante Services professional to support operations across two key locations. You'll work in a dynamic, service-focused environment where flexibility, reliability, and operational excellence are essential. This role is critical to ensuring seamless banking operations and consistent customer support across both sites. Day-to-Day Responsibilities Deliver customer service and operational support to maintain service quality across both locations Process service requests and customer inquiries with professionalism and efficiency Coordinate activities between Cabo San Lucas and San Jose del Cabo offices as operational needs require Maintain accurate records and documentation of transactions and customer interactions Support team operations and contribute to a collaborative, productive work environment Respond to changing operational demands with flexibility and professional adaptability What We're Looking For Proven ability to thrive in a flexible or rotating role within a service-oriented banking environment Strong bilingual communication skills in Spanish and English Excellent attention to detail and commitment to accuracy in financial operations Ability to prioritize multiple tasks and work efficiently under pressure Customer service experience in financial services or a related professional field Reliability and flexibility in supporting operations across multiple locations Competency with computer systems and standard banking software More About Citi Citi is a leading global financial services organization serving clients across more than 160 countries and jurisdictions. BANAMEX carries forward this tradition of banking leadership, innovation, and customer focus in Mexico. We're committed to developing our people, fostering inclusive workplaces, and creating meaningful career opportunities. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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