- Company: Runpod, Inc.
- Location: Europe
- Salary: €56,200–€82,500/yr
- Work type: Remote
- Full Time
- Europe (Remote)
- €56,200–€82,500/yr
- Apply on company site
- €56,200–€82,500/yr
- Remote
Runpod, Inc. — company details are preparing and update automatically in a few seconds (or refresh).
Runpod, Inc. is hiring a remote Technical Support Analyst to join its globally distributed team, supporting developers across Europe who build and run AI workloads at production scale. If you love untangling complex technical problems and turning frustrated users into satisfied ones, this remote role is for you.
About the Role
As a Technical Support Analyst at Runpod, you will be the advanced line of defense for customers facing intricate technical challenges. Working remotely from Europe, you'll combine deep troubleshooting with clear, empathetic communication. Please note that this position requires weekend availability based on business needs.
Key Responsibilities
- Resolve escalated, complex technical issues across email, phone, chat, and video (Google Meet, Zoom), keeping customers informed throughout.
- Manage escalated tickets end to end, providing detailed fixes or routing them onward while following up to closure.
- Aim for a CSAT score above 95%, with resolution targets of 24 hours for simpler issues and 72 hours for more involved ones.
- Diagnose root causes using logs, code review, and diagnostic tooling, then implement fixes or workarounds.
- Author and refine troubleshooting guides and knowledge base articles, translating technical detail for non-technical audiences.
- Partner with developers, QA, product, and customer success teams to solve customer problems.
- Guide customers through software installation, setup, and configuration.
Qualifications
- 3+ years in a technical support role and 5+ years total in customer support.
- Bachelor's degree in Computer Science, Software Engineering, IT, or a related field, or equivalent experience.
- 1+ year in software development or 2+ years as a network admin.
- 2+ years with Python, Shell scripting, and SQL; comfort with SSH, terminal commands, and Linux servers.
- Familiarity with applied AI such as inference, fine-tuning, LLM apps, or agentic systems.
- Strong assets: Docker, Datadog, Grafana, CRM tools, and full-stack experience (Django, Flask, PyTorch, React, Node.js, Go).
- Based in Europe; must pass a background check.
About Runpod, Inc.
Founded in 2022, Runpod is the foundational platform powering custom, scalable AI systems for over 500,000 developers worldwide, with an annual recurring revenue run rate above $120M. As a remote-first company, Runpod builds infrastructure for AI workloads across cloud, on-prem, and hybrid environments.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit job-boards.greenhouse.io.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Technical Support Analyst
- Employer Runpod, Inc.
- Location Europe · Remote-friendly
- Type Full Time
- Pay (from listing) €56,200–€82,500/yr
- Posted May 5, 2026
- Apply by 2026-07-21
- Overview Full original description on this page (373 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Technical Support Analyst
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Employer website
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Occupation family: Technical Support Analyst
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