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Be ready to walk through how you train advisors on menu presentation, upsell ethics, CSI, and dispatch coordination. Expect scenarios on handling angry RO disputes and how you measure trainer impact across multiple Asbury rooftops.
Strong fit if you’ve led service-advisor coaching in dealership fixed ops and can standardize customer-facing process across stores—on-site in Arlington, not remote.
As an Automotive Service Advisor Trainer at Asbury, you coach dealership advisors on write-ups, customer handoffs, and fixed-ops flow. Days mix ride-alongs, classroom-style refreshers, and shop-floor coaching so advisors translate Asbury process into clear estimates and smoother RO cycles.
No. The listing is on-site in Arlington, Arlington County, Virginia.
Asbury Automotive Group operates U.S. auto dealerships; it was founded in 1995 and trades as ABG.
Service-advisor skills: write-ups, customer communication, and fixed-operations workflows inside Asbury stores.
Website: asburyauto.com
Asbury Automotive Group is an American company based in the Atlanta area that operates auto dealerships in various parts of the United States. Founded in 1995, it was ranked No. 242 on the 2025 Fortune 500 list.
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Job Title: Automotive Service Advisor Trainer (Virginia)Company: Asbury Automotive GroupLocation: Arlington, Arlington County Role Overview The Learning & Development Team at Asbury Automotive Group is seeking a highly motivated and experienced Service Trainer to join our team in Arlington, Virginia. This role will be instrumental in training and mentoring new service advisors while ensuring the highest standards of customer service and technical expertise are maintained across all East and West Coast markets. Your Responsibilities Develop and deliver comprehensive training programs for new and existing service advisors Evaluate and coach service advisor performance to ensure they meet company standards Create and maintain detailed training materials, including manuals and videos Stay updated with the latest automotive industry trends and technologies to enhance training content Collaborate with other team members to improve overall training processes and outcomes Who We're Looking For We are seeking a Service Trainer who has a passion for automotive service, excellent communication skills, and the ability to inspire and motivate others. Ideal candidates will have at least 5 years of experience in an automotive service environment and proven success in training and coaching teams. Working at Asbury Automotive Group As part of our innovative and connected Learning & Development Team, you will be a key contributor to our mission of fostering a fun and collaborative culture. We strive to be the most guest-centric team members who help others achieve greater success. Our goal is to support one another in achieving our shared objectives. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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