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Good fit if you like structured remote customer work, automotive topics, and performance metrics. Less ideal if you want hands-on shop work or sparse scripting.
As an Automotive Customer Support Specialist at Concentrix, a typical day is phone/chat/email support for automotive-brand or dealer clients: verifying accounts, explaining service and warranty options, logging cases in CRM, escalating product issues, and meeting handle-time and quality metrics in a BPO environment.
The listing is remote (remote=1) with a Penbrook, Dauphin County, Pennsylvania location tag—confirm schedule and equipment with Concentrix.
It is a large BPO/CX company serving enterprise clients; customer support specialists typically work on client programs under Concentrix processes.
No certification family or paid cert resources were provided for this listing; focus on support skills and any client product training after hire.
Website: concentrix.com
Concentrix Corporation is an American business process outsourcing company headquartered in Newark, California. It was a subsidiary of SYNNEX Corporation since 2006 and went public as an independent company on December 1, 2020. In 2025, Concentrix made it to #426 on the Fortune 500 list.
Public cache only — not an employee review.
Join Concentrix as a full-time Automotive Customer Support Specialist in a remote role based in Penbrook, Dauphin County. If you're eager to deliver exceptional service for one of the world's leading automotive brands while building your career with a Fortune 500 company, this is your opportunity. About the Role You'll be the trusted support voice for automotive customers who depend on fast, knowledgeable assistance. Working fully remote, you'll handle customer inquiries across multiple touchpoints, identify solutions, and transform routine interactions into positive brand experiences. This role lets you make a real difference while growing your expertise in the automotive support space. What You'll Do Address customer inquiries via phone, email, and chat with care and accuracy Troubleshoot automotive questions and guide customers toward resolution Document customer interactions and maintain detailed records in our support systems Build genuine customer relationships while resolving issues efficiently Escalate complex concerns through appropriate channels and confirm resolution Contribute to team performance standards and service quality goals What We're Looking For Prior customer service or support experience Clear communication skills—written and verbal Ability to learn product details and apply them in real conversations Strong problem-solving approach with attention to accuracy Reliable high-speed internet and a professional home workspace Comfort navigating CRM and support software platforms Flexibility to meet scheduling requirements About Concentrix Concentrix is a Fortune 500 customer experience partner serving the world's most trusted brands. We're recognized for our inclusive, award-winning workplace culture and commitment to employee development. Military veterans are encouraged to apply—we value the skills and perspective you bring. How to Apply Apply through this listing to join our Penbrook-based remote team as an Automotive Customer Support Specialist. We look forward to reviewing your application.
Generated for personal interview prep · 2026-07-20 UTC · getajob.ai