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Expect scenarios on explaining a repair estimate, handling a price-sensitive customer, and prioritizing walk-ins vs. appointments. Prepare examples of accurate cash handling, clear service explanations, and calm conflict resolution in a retail auto setting.
Strong fit if you like face-to-face customer work, basic auto service literacy, and a busy store counter rather than remote desk work. Pep Boys’ model is in-store tires and repairs; Queens Village is an on-site, neighborhood-serving location.
As an Automotive Customer Service Advisor at Pep Boys in Queens Village, you greet drivers, listen to repair or tire needs, explain services and policies, write up orders, compute charges, take payments, and advise on care of parts and work done—bridging the service bay and the front counter.
Build frontline service skills with free options:
No. The listing is for Pep Boys in Queens Village, Queens (on-site customer service).
Greeting customers, taking service orders, explaining fees and policies, computing charges, and advising on merchandise and care.
HubSpot’s Customer Service Fundamentals is free; Alison’s customer service courses are free to learn.
Public-domain labor data — prepare examples for 2–3 of these.
Website: pepboys.com
Pep Boys is an American automotive aftermarket service chain. Originally named Pep Auto Supply, the company was founded in Philadelphia, Pennsylvania, in 1921 by Emanuel "Manny" Rosenfeld, Maurice "Moe" Strauss, W. Graham "Jack" Jackson, and Moe Radavitz. Pep Boys is headquartered in the Philadelphia suburb of Bala Cynwyd, Pennsylvania. Pep Boys provides name-brand tires, automotive maintenance and repair, and fleet maintenance and repair to customers across the United States. As of 2016, Pep Boys operated more than 9,000 service bays in 35 states and Puerto Rico. They also…
Public cache only — not an employee review.
Automotive Customer Service Advisor at Pep Boys in Queens Village, Queens About the Role Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register. As a key member of our team, you will be the first point of contact for customers both in-store and over the phone. Your Responsibilities Engage with customers to provide exceptional service and support Offer expert product and service knowledge to assist customers effectively Handle customer inquiries, complaints, and concerns promptly and professionally Process transactions at the register with accuracy and efficiency Follow up on customer needs and ensure satisfaction Support team members in achieving sales and service goals Skills & Qualifications Strong communication skills to engage customers effectively Knowledge of automotive products and services is beneficial Ability to handle multiple tasks efficiently under pressure Excellent problem-solving and conflict resolution abilities A valid driver's license (may be required for some positions) Available to work flexible hours, including evenings and weekends as needed Working at Pep Boys Join a company committed to providing quality automotive service and products. As part of the team, you will have opportunities for growth and development within the organization. Pep Boys offers a supportive environment where your contributions are valued. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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