Auto Ops Associate Manager

About the Team

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

Fanatics Collectibles is looking for an Associate Manager to lead our full end-to-end QC processes including quality control of unsigned and signed inventory, as well as shipping, receiving, and other critical functions. This role serves as a leader within our department and is responsible for ensuring that autographs that make it into our product are of the highest caliber, inventoried & documented properly, and delivered on-time for production. The ideal candidate is a self-starter with strong analytical skills, experience leading teams and developing employees, manufacturing and/or product management background preferred. Candidates with a passion for sports, culture, & entertainment will find themselves a strong cultural fit. 

Responsibilities:

• Manages the end-to-end quality control process for unsigned and signed stickers and cards.
• Effectively communicates with Athlete Partnerships and Brand teams to resolve issues/discrepancies related to sticker autographs. Liaises between Athlete Partnerships, Brand, and Manufacturing to ensure a smooth end-to-end product lifecycle.
• Supervises QC Supervisors and Leads as well as management of temp labor, to include timesheets, absences, improvement tracker, and productivity to always ensure temp labor stays on task.
• Manages all data integrity related to color components and parallel updates, player payments, and program assessments.
• Manages and tracks quality control KPI’s, to include unsigned cards/stickers received, signed cards/stickers received, defect rates, throughput/hour, and other critical KPI’s.
• Responsible for managing QC Team Lead and Data Entry Lead, ensuring on-card inventory is organized/accurate, data entry is accurate and complete, and 100% on-time delivery of pack outs to vendors.
• Manages QC Backlog, ensuring backlog at end of week is <5K, unless during high-volume periods.
• Supervises quality control training to newly onboarded associates and re-trainings for existing associates monthly.

The Ideal Candidate: 

• Bachelor’s degree in business, Analytics, Finance, or a relatable field, required.
• 6-8 years working experience, 3-5+ years of supervisory or leadership experience in manufacturing or production environments, preferred.
• Strong critical thinking, problem-solving skills, and leadership skills.
• Proficient experience with Microsoft Office Suite (Outlook, Excel, Powerpoint), required.
• Proficiency with AirTable, preferred.
• Ability to sit and focus on a computer screen for extended periods of time, required.
• Ability to stand for extended periods of time and lift 40+ pounds, required.
• Prior experience with data management systems, a plus.
• Prior experience with Power BI and other data visualization tools, a plus.
• Excellent verbal and written communication skills, required.

Work Location:

This role is based in the Dallas area and requires the ability to travel between our offices in Sunnyvale, Coppell, and Allen to support business operations.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers