- Full Time
- Λευκωσία, Nicosia, Cyprus
Wheely
About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we’d love to hear from you.
About The Role
We are looking for a junior Product Manager with a major focus on the Customer Service stream. In this role, you will work on making our CS team more efficient, proactive, and personalised, ensuring consistent quality across every interaction.
Responsibilities
- Lead a cross-functional team of engineers, designer and product analyst
- Manage your team’s roadmap to align with Wheely’s mission
- Own your team’s products (existing and new) across from idea, through development, to launch, growth and maintenance:
- Analyse customer issues and identify product opportunities to reduce the need to contact Customer Service
- Support the implementation of AI-driven automation in chauffeur contacts
- Work on internal tools that increase the speed and consistency of contact resolution
- Find product solutions that help Customer Service agents deliver a more personal experience
Requirements
- STEM degree from a top university
- 6-12 months of relevant internship or working experience in a hi-growth environment (tech, top-tier consulting company, top-tier investment bank or VC)
- A passion for great UX/UI
- Outstanding written communication
- Highly analytical
What we Offer
- Office-based role in Nicosia, four days a week with flexible start and finish times, plus one remote day of your choice
- Competitive salary
- Employee stock options plan
- Private medical and dental insurance
- Daily Lunch allowance
- Latest-generation MacBook Pro and 4k display
- Professional development stipend
- Relocation support, including visa sponsorship and allowance
All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice
To apply for this job please visit boards.greenhouse.io.
Explore Wheely online
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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