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Expect scenarios: recovering a churning merchant, prioritising a book under quota pressure, and partnering with product on a payment friction case. Prepare STAR stories on multi-threaded deals, difficult renewals, and cross-team escalation. Ask how key accounts are segmented, what success metrics apply in the first 90 days, and how IPO-era growth priorities affect the book.
Fit is strongest if you like B2B relationship ownership in fintech, can work Bengaluru-based (non-remote), and enjoy commercial plus operational problem-solving. Weak fit if you want pure product IC work, fully remote setup, or a role with published comp and review data already in hand.
As Associate Manager, Key Accounts at Razorpay, a typical day centres on owning a book of strategic merchants: pipeline reviews, renewal and expansion conversations, and coordinating with product, support, and risk so payments setups stay healthy. You will prep account plans, run QBRs, unblock onboarding or settlement issues, and turn usage data into upsell or retention actions—often on-site or hybrid in Bengaluru, not fully remote.
Prioritise payments/fintech fluency (UPI, settlement, KYC basics), enterprise account planning, negotiation, and CRM hygiene. Build comfort reading merchant metrics and writing crisp QBRs. No cert list was supplied for this family—skip paid certs until a target stack is clear.
The listing marks remote as no; plan for Bengaluru-based work unless the hiring team states otherwise.
It is a payments company serving Indian digital commerce; public news also covers product partnerships and IPO-related filings.
No verified salary bands or Glassdoor/Indeed-style ratings were provided in the source data, so none are stated.
Website: razorpaysoftwareprivate.com
Public cache only — not an employee review.
Join Razorpay Software Private Limited as an Associate Manager for Key Accounts in Bengaluru. In this full-time role, you will manage a strategic portfolio of merchant clients, driving adoption, revenue expansion, and operational excellence across our payments ecosystem. Position Summary This is a merchant-facing role that combines relationship management, data analysis, and cross-functional coordination. You'll work with mid-market and small business enterprises using Razorpay's international payment infrastructure, owning their success from sign-up through ongoing growth. You'll divide your time between stakeholder engagement and analytical work—tracking transaction performance, identifying opportunities, and resolving operational issues. It's ideal for someone who enjoys both direct client management and working with data, and who thrives in a results-driven environment where you drive your own priorities. What You'll Do Manage end-to-end relationships with a portfolio of merchant accounts, guiding them from onboarding through expansion Monitor transaction volumes, processing success rates, and payment trends daily; identify and troubleshoot performance issues Lead regular merchant business reviews, health check-ins, and growth conversations to spot expansion and cross-sell opportunities Collaborate with risk, product, engineering, and operations teams to resolve disputes, compliance concerns, and technical escalations Identify revenue expansion opportunities within existing accounts—through pricing optimization, product adoption, or volume growth Build and maintain detailed portfolio trackers, analytical dashboards, and executive summaries for senior leadership Support new merchant technical onboarding and serve as a first point of contact for integration assistance Who We're Looking For MBA qualification (required) 1–3 years of experience in account management, business development, or B2B sales within mid-market or SME segments Exposure to payments, fintech, or lending is valued but not mandatory Strong Excel and data analysis skills—you should build and own trackers, not just interpret them Clear, effective communicator in writing and conversation Self-directed and proactive; you take ownership without needing direction Readiness to learn new tools and integrate AI into your workflow About Razorpay Software Private Limited Razorpay is a leading full-stack fintech platform headquartered in Bengaluru, reimagining how businesses move and manage money across India and Southeast Asia. Founded in 2014, the company powers a diverse customer base—from early-stage startups to India's largest enterprises, including…
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