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Expect scenarios on de-escalating failed deliveries, prioritizing accounts, and partnering with ops. Be ready to explain Uber Direct vs. consumer delivery, walk through a sample success plan, and show how you measure retention and expansion.
Strong fit if you like client ownership in logistics/tech, can work from Chicago’s Medical District, and enjoy turning operational issues into clear next steps for enterprise shippers on Uber Direct.
As an Associate Customer Success Manager for Uber Direct Enterprise, you support enterprise accounts using Uber’s delivery network. Days typically mix onboarding and health checks, issue triage with ops and support, usage and SLA reviews, and expansion planning so shippers hit reliability and cost goals on Direct.
Focus on enterprise relationship management, delivery/logistics basics, CRM hygiene, data-driven QBRs, and clear written updates. No required certifications are specified for this listing.
No. The listing is for Illinois Medical District, Chicago, with remote set to on-site.
It is Uber’s enterprise-facing delivery product—last-mile logistics for brands—distinct from consumer ride-hailing or Uber Eats diner apps.
Per public profiles, Uber runs ride-hailing, courier, food delivery, and freight across many countries; public ticker is UBER.
Website: uber.com
Uber Technologies, Inc. is an American multinational transportation company that provides ride-hailing services, courier services, food delivery, and freight transport. It is headquartered in San Francisco, California, and operates in approximately 70 countries and 15,000 cities worldwide. It is the largest ridesharing company worldwide with over 202 million monthly active users and 10 million active drivers and couriers. It coordinates an average of 42 million trips and delivery orders per day, and has coordinated 72 billion trips and delivery orders since its inception in…
Public cache only — not an employee review.
Associate Customer Success Manager, Uber Direct EnterpriseUber - Illinois Medical District, Chicago The Opportunity Uber Direct is one of Uber's fastest-growing businesses, enabling Merchants to unlock last-mile delivery for their customers via their own ecommerce channels (outside of the Uber Eats marketplace). We have developed strategic partnerships with key Merchants across Online Food Delivery and are seeking an Associate Customer Success Manager to join our growing team. As an Associate Customer Success Manager, you will be responsible for driving customer satisfaction, ensuring successful onboarding, and fostering long-term relationships with our partners. Core Duties Drive customer satisfaction by proactively addressing concerns and providing exceptional support Ensure smooth onboarding of new customers through thorough training and guidance Foster long-term relationships with key Merchants to ensure their success and retention Analyze customer feedback and provide insights to improve services and processes Collaborate with cross-functional teams to deliver exceptional customer experiences What We're Looking For A proven track record in customer success or a related field Strong communication, problem-solving, and interpersonal skills Experience in the ecommerce or delivery industry is preferred but not required A proactive and results-driven mindset Ability to manage multiple priorities and work effectively in a fast-paced environment About the Company Uber Direct Enterprise, based in Illinois Medical District, Chicago, is part of Uber's growing business that focuses on enabling Merchants to provide last-mile delivery services through their own ecommerce channels. Our team works closely with key partners across Online Food Delivery to ensure seamless and successful operations. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. To ensure a smooth process, please have all relevant information ready before starting your application.
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