Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to discuss service-lane flow, customer recovery after delayed repairs, coaching advisors, and how you balance CSI with productivity. Ask how OpenRoad Toyota Port Moody measures assistant managers and how this store fits the wider group.
Best for candidates who want on-site automotive service leadership in Port Moody—not remote work—and can operate in a multi-brand dealer group environment.
As Assistant Service Manager at OpenRoad Toyota Port Moody, you would typically help run the service lane: schedule advisors and technicians, keep repair orders moving, handle customer updates and escalations, and support the Service Manager on shop targets, warranty processes, and day-to-day dealership operations.
Useful free upskilling paths for operations-style service leadership:
No. The listing is for OpenRoad Toyota Port Moody in Greater Vancouver (on-site).
It is a Canadian auto retailer; public reports cover multi-province dealership growth and operational topics such as vendor contracts.
No paid certs are listed; free business/management and project-management intros (Saylor, Google) are the available resources.
Website: openroadauto.com
Public cache only — not an employee review.
OpenRoad Auto Group is hiring an Assistant Service Manager to join the service department at our Port Moody, Greater Vancouver dealership. This is a full-time opportunity to grow your career in automotive service management while supporting a high-performing team at one of Western Canada's leading Toyota dealerships. What This Role Involves As Assistant Service Manager at OpenRoad Toyota Port Moody, you'll play a key role in delivering exceptional service experiences to our customers and leading our technical team. You'll work closely with the Service Manager to oversee daily operations, ensure quality standards are met, and help drive customer satisfaction across all service interactions. This position bridges the gap between front-line service staff and management, making it ideal for someone ready to step into a larger leadership role. Day-to-Day Responsibilities Coordinate service scheduling, job assignments, and workflow to maximize efficiency and customer satisfaction Oversee service operations and quality assurance, ensuring all work meets OpenRoad's high standards Communicate with customers regarding service status, recommendations, and estimates Support technicians and service advisors, troubleshooting challenges and resolving issues promptly Monitor key service metrics, productivity, and customer feedback to identify improvement opportunities Assist with staff training, mentoring, and performance management alongside the Service Manager Help maintain a welcoming service environment that reflects OpenRoad's commitment to customer relationships Skills & Qualifications Experience in automotive service, dealership operations, or related management roles Demonstrated leadership, problem-solving, and organizational abilities Strong communication skills with customers and team members Knowledge of service processes, vehicle systems, and customer-focused service delivery Ability to multitask, prioritize, and remain calm under pressure Proficiency with dealership management systems and computer applications Willingness to grow into a full management position over time About the Company OpenRoad Auto Group operates multiple dealerships across Western Canada, representing leading automotive brands. We're committed to building genuine relationships with our customers and fostering a workplace where our team members thrive. At OpenRoad Toyota Port Moody, we combine Toyota's reputation for quality with our dedication to service excellence and community values. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform…
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