Job Summary

Join our fast-growing team and improve lives through real estate! In this role, you will have the unique opportunity to learn every aspect of property operations while making a tangible impact on our residents and local communities. Working closely with the Property Manager, you will help direct the daily operations of four apartment communities across Shaker Heights and Edgewater.

Birgo’s Values 

• Teamwork: We are collaborative, approachable, and engaged 
• Humility: We are selfless, gracious, and continuously improving 
• Rhinocerality: We are proactive, dynamic, and courageous
• Integrity: We are trustworthy, principled, and sincere
• Vision: We are forward-thinking, empathetic, and adaptable
• Excellence: We are goal-oriented, dependable, and accountable

Benefits

• Medical, dental, vision, life, and pet insurance with company contribution
• Paid time off, paid holidays, sick time, and mental health days
• 401(k) retirement plan with employer match 
• Company profit-sharing program
• Team outings and volunteer events
• Professional development reimbursement program
• Healthy lifestyle reimbursement program
• Discounted rates at Birgo Properties

Core Responsibilities

• Provide excellent customer service through prompt, professional, and authentically caring responses
• Maximize operational performance of properties
• Lead the leasing efforts for your property group, including advertising, applications, showings, move-ins, and renewals
• Maintain clean and safe properties by resolving tenant complaints, conducting onsite inspections, and enforcing rules of occupancy
• Other duties as assigned to help Birgo improve lives through real estate

Successful Candidate Profile

Experience

• Proven success in customer service and administration
• Exposure to leasing or property management, including a foundational understanding of Fair Housing guidelines
• Familiarity with Cleveland’s market-rate multifamily real estate industry

Work Style

• An Empathetic Communicator & Relationship Builder: You possess excellent interpersonal skills and a natural talent for written, verbal, and persuasive communication. You genuinely enjoy connecting with residents and building vibrant communities.
• A Strategic Multitasker: Managing multiple properties and complex projects simultaneously excites you. You match that “rhinocerality” with exceptional organizational skills, sharp time management, and a high level of attention to detail.
• Process-Driven & Detail-Oriented: You appreciate the importance of structure. You are deeply comfortable working within established operational processes, respect regulatory guidelines, and take pride in executing rules accurately.
• Tech-Forward: You easily navigate modern property management software and workplace technology, leveraging digital tools to maximize your daily efficiency. We use Appfolio and Google Suite heavily.

Other Requirements

• Availability to work a 40-hour work week, which may include Saturdays
• Reliable personal transportation and a valid driver’s license
• Valid vehicle registration and insurance
• Able to ascend/descend stairs, traverse uneven terrain, transport up to 25 lbs, and use a computer for a full workday

More about Birgo 

Birgo Realty offers an exciting start-up environment, characterized by fast growth and an entrepreneurial spirit. We take care of our hardworking team by providing opportunities for professional growth, paying attention to holistic staff needs, and celebrating life together. Birgo Realty values diversity in our staff and seeks to enhance the diversity of our team at every opportunity.

Note: Because this position manages rental properties on behalf of Birgo, team members may not concurrently engage in outside real estate sales, leasing, or property management activity.