Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Best fit if you like overnight pace, calm decision-making under guest pressure, and hotel ops at a large branded group. Thin on location pin and pay data—confirm property, roster, and package before deciding.
As Assistant Night Manager at an IHG property in New Zealand, the overnight shift typically centres on front-of-house coverage, guest issues after hours, and handing a clean log to the day team. Expect check-ins/outs, room and systems checks, cash and key control, coordinating with security or on-call maintenance when needed, and escalating serious incidents. Brand standards and local labour rules for night work frame how you prioritise safety, service recovery, and accurate night audit handoff.
No—the listing marks the role as on-site in New Zealand.
A global hotel portfolio under the IHG Hotels & Resorts brand family; this role is property night operations, not corporate HQ by default.
No verified pay range was provided; do not assume market numbers without an official offer or posting figure.
Website: ihgplc.com/en
InterContinental Hotels Group (IHG), marketed as IHG Hotels & Resorts, is a British multinational hospitality company headquartered in Windsor, Berkshire, England. It is listed on the London Stock Exchange and the New York Stock Exchange. It is also a constituent of the FTSE 100 Index.
Public cache only — not an employee review.
Assistant Night Manager | Hotel Indigo Auckland — IHG, New Zealand About This Position We are seeking a dedicated Assistant Night Manager to join our team at Hotel Indigo Auckland. As an integral part of the management team, you will ensure that all guest interactions and operational activities during your shift run smoothly and efficiently. The ideal candidate should have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service. Your Responsibilities Oversee daily operations during the night shift, ensuring compliance with hotel policies and procedures. Manage staff schedules and delegate tasks effectively to ensure all duties are completed on time. Handle guest inquiries and concerns promptly and professionally, providing a memorable experience for every customer. Assist in maintaining high standards of cleanliness and hygiene throughout the hotel premises. Collaborate with other managers to ensure seamless operations and address any issues that arise during your shift. Qualifications Minimum 1-2 years of experience in a hospitality or management role, preferably in a hotel setting. A proven track record of excellent customer service and leadership skills. Strong organizational and time-management abilities. Excellent communication and interpersonal skills. Familiarity with hotel operations and relevant software systems is advantageous. Working at IHG At Hotel Indigo, we believe in creating a warm and welcoming environment for our guests. Our mission is to inspire every guest to explore and discover new perspectives, making their stay an unforgettable experience. As part of the IHG family, you will be supported by a global network of resources and opportunities for professional growth. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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