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Expect questions on hotel floor leadership, handling guest complaints, rostering under pressure, and how you back up a manager at a busy property like The Sun Hotel.
Strong fit if you want hands-on hotel operations leadership with Redcape Hotel Group in a coastal Townsville suburb, rather than a remote or corporate-only role.
As Assistant Manager at The Sun Hotel for Redcape Hotel Group in North Ward, Townsville, the role centres on supporting the hotel manager: guest service standards, floor and shift coverage, staff coordination, and keeping daily operations running smoothly across peak periods.
North Ward, Townsville, Queensland (postcode area 4810)—an on-site hotel role, not remote.
Assistant Manager at The Sun Hotel under Redcape Hotel Group, focused on supporting day-to-day hotel management.
A coastal Townsville suburb with roughly 5,073 residents as of the 2021 census.
The Sun Hotel | Assistant Manager | Redcape Hotel GroupNorth Ward, Townsville Role Overview We are seeking an experienced and hands-on Assistant Manager to join our team at The Sun Hotel in North Ward, Townsville. As a key member of the management team, you will play a pivotal role in leading the bistro, bars, gaming lounge, and bottle shop operations. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys bringing positive energy to their shift. Day-to-Day Responsibilities Oversee daily operations of the hotel’s dining areas, bars, gaming lounge, and bottle shop. Ensure high standards of service and quality are maintained across all departments. Manage staff schedules, provide coaching and support to team members, and ensure compliance with company policies and procedures. Develop and implement strategies to improve customer satisfaction and sales performance. Participate in the planning and execution of special events and promotions. Skills & Qualifications A minimum of 3 years’ experience as an Assistant Manager or a similar role within hospitality. Demonstrated ability to lead teams effectively, fostering a positive work environment. Strong understanding of food and beverage operations, including menu management and inventory control. Excellent communication and interpersonal skills with the ability to handle high-pressure situations calmly. A proven track record in delivering exceptional customer service. More About Redcape Hotel Group Redcape Hotel Group is a well-established hotel management company known for its commitment to quality and guest satisfaction. Our team of professionals is dedicated to creating memorable experiences for our guests while fostering a positive work culture among our employees. The Sun Hotel, located in the heart of North Ward, Townsville, offers a unique blend of traditional pub atmosphere with modern hospitality standards. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join our team and experience what it means to be part of Redcape Hotel Group!
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