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Be ready for scenarios on de-escalating angry accounts, balancing speed vs accuracy, coaching underperformers, and partnering with technical specialists. Prepare examples of SLA recovery, shift or queue planning, and how you would represent Thermo Fisher’s service brand to regulated or scientific customers.
Best fit if you have led or supervised customer-service teams, stay calm under volume, and can work on-site in Bengaluru for a large scientific equipment/services organization.
As Assistant Manager – Customer Service at Thermo Fisher Scientific in Bangalore, a typical day likely centers on leading a service team for lab/life-science customers: triaging escalations, monitoring SLAs and quality, coaching agents, coordinating with sales or technical teams on complex cases, and reporting service metrics to local leadership.
Useful strengths for this title: customer operations leadership, CRM/ticketing fluency, clear written and spoken English, escalation handling, and basic metrics (AHT, CSAT, backlog). No certification list or costs were provided for this role family.
No. The listing marks remote as off; expect work from the Bangalore, Karnataka location.
It supplies laboratory and life-science products and services; recent public items include Rapid DNA tools and quality-assurance software.
No verified salary bands, Glassdoor/Indeed scores, or star ratings are in the provided data—treat any such claims elsewhere as unverified.
Website: thermofisherscientific.com
Public cache only — not an employee review.
Assistant Manager-Customer Service at ThermoFisher Scientific in Bangalore, Karnataka About the Role As an Assistant Manager-Customer Service at Thermo Fisher Scientific, you will be a key member of our team responsible for enhancing customer satisfaction and driving operational efficiency. This role involves managing daily customer interactions, resolving issues, and providing exceptional service to ensure our customers have a positive experience with us. Key Responsibilities Handle and resolve complex customer inquiries and complaints in a timely manner. Develop and maintain strong relationships with internal teams to ensure seamless service delivery. Assist in the training of new customer service representatives as needed. Analyze customer feedback to identify trends and areas for improvement. Who We're Looking For A minimum of 3 years of experience in a similar role within the customer service or sales domain. Strong interpersonal and communication skills, both written and verbal. Ability to work independently and as part of a team. Demonstrated problem-solving and decision-making capabilities. About ThermoFisher Scientific Thermo Fisher Scientific is dedicated to enabling our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve their goals and contribute meaningfully to society. Join us in bringing our mission to life every day. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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