Arbitration Coordinator

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now.

About the team and position
As Arbitration Coordinator you will be focused on supporting the arbitration process. The Arbitration Coordinator will join the Inventory team with a focus on supporting logistics communications, coordination of vehicle preparedness and supporting the team lead with any other departmental tasks. An ideal candidate will support our operations by having the following characteristics: situational awareness, ability to work in a fast paced environment, an unrelenting focus on results, and exceptional communication and organization skills.

What you’ll be doing

• Ensuring follow-through on all logistics tickets, IC vehicle readiness, Jira tickets, and SMT submissions as well as anything else assigned  from the Arbitration Team Lead or Arbitration Manager.
• Form an understanding of NAAA arbitration policies and procedures.
• Maintain up to date POCs of internal and external parties. 
• Coordinate and Communicate with the Logistics and Title teams on all transportation issues as well as reimbursement for cancellations, and missing Titles.

What you should know

• Would love for you to have 1-3 years experience in the automotive industry, claims processing, and/or purchasing and returns.
• Excellent organization skills, written and verbal communication skills, and attention to detail.
• Computer literacy and proficiency with data entry, Microsoft Word, Excel, and the ability learn as you go.
• Ability to interact with internal & external customers, co-workers, and vendors professionally and confidently.

What we’ll offer in return

• Full-Time Hourly Position with a competitive pay rate
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skill set and share your knowledge with others across the organization

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.