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Be ready to walk through high-volume check-in scenarios, handling upset or confused patients, insurance/coverage snags, and multitasking at a busy desk. Ask how per diem shifts are assigned, which clinics this role covers, and which systems BMC uses for scheduling and registration.
Strong fit if you want weekday daytime outpatient patient-access work at a major Boston safety-net academic hospital and can stay flexible on per diem hours. Less ideal if you need fixed full-time guarantees, remote work, or clinical (not administrative) duties.
As an Ambulatory Services Representative II (per diem, Mon–Fri 8:30–5), you would support outpatient clinic flow at BMC: check-in/registration, verifying demographics and insurance, scheduling and coordinating visits, answering patient questions, and keeping front-desk operations accurate so clinical teams can focus on care. Per diem means variable shifts within those weekday hours as clinics need coverage.
Prioritize patient registration/EHR workflows, insurance eligibility basics, professional phone and desk communication, HIPAA privacy, and accurate data entry. No certification package was supplied for this listing; focus on ambulatory access practice over paid credentials unless BMC names them in hiring materials.
No. The listing is for Boston Medical Center in Boston (on-site ambulatory services).
You work as needed on weekdays within that window rather than a fixed full-time schedule.
It is a large non-profit academic safety-net hospital providing primary and specialty care and training physicians in Boston’s South End.
Website: bmc.org
Boston Medical Center (BMC) is a non-profit 514-bed academic medical center and safety-net hospital in the South End neighborhood of Boston. As part of the Boston Medical Center Health System, the hospital provides primary and specialty care to residents of the Greater Boston area. It is also the principal teaching hospital of Boston University Chobanian & Avedisian School of Medicine and home to 66 residency and fellowship training programs.
Public cache only — not an employee review.
Join Boston Medical Center as an Ambulatory Services Representative II in our patient access department. This is a part-time, per diem position located in Boston, Suffolk County, working Monday through Friday, 8:30 AM to 5:00 PM, supporting our commitment to accessible, high-quality patient care. About the Role The Ambulatory Services Representative II is the front-line contact for patients seeking care at Boston Medical Center. You'll manage the patient journey from first contact through appointment, ensuring every interaction reflects our dedication to excellent service. This role combines customer service excellence with accuracy in administrative functions, making you essential to our ambulatory care operations. What You'll Do Provide courteous, efficient customer service to patients, families, and healthcare team members Register new and established patients, maintaining accurate demographic and clinical information Verify insurance coverage and eligibility, explaining patient financial responsibilities clearly Schedule appointments across multiple departments, optimizing provider availability and patient convenience Process charge entries and billing-related administrative tasks to support revenue cycle operations Assist with managed care coordination and prior authorization support as needed Perform general administrative duties including data entry, file management, and departmental support Respond professionally to patient inquiries and troubleshoot appointment or access issues What We're Looking For Previous experience in patient services, healthcare registration, customer service, or related administrative roles Strong communication skills, with ability to explain complex information clearly to diverse patients Proficiency with computers and ability to learn healthcare software systems quickly Attention to detail and accuracy in data entry and record management Ability to remain calm and professional in a fast-paced, high-volume environment Familiarity with insurance verification, appointment scheduling, or billing preferred but not required Commitment to patient-centered care and creating welcoming experiences About Boston Medical Center Boston Medical Center serves the Greater Boston community as a leading academic medical center committed to providing exceptional care to all patients, regardless of background or ability to pay. Our ambulatory services network ensures patients receive timely access to primary and specialty care. How to Apply Ready to grow your career in healthcare? Apply through this listing to join our team at Boston Medical Center.
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