Loading...
Home / Agent Experience Manager

Agent Experience Manager

Compass at a glance

compass-group.es
  • Founded 1941

SEC filings mentioning "Compass": 10,000+ · SIC industry: Services-Computer Programming Services — search EDGAR

Source: Wikipedia

Compass

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

Note: This role is 100% in office out of our Mission Valley Office (8889 Rio San Diego Drive).

At Compass You Will:

  • Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

  • Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions

  • Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests

  • Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

  • Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity

  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent

  • Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

What We’re Looking For:

  • 2-3 years of experience in customer service, training, office management, hospitality, or operations

  • Previous experience in real estate a plus

  • Previous experience with live or remote training a plus

  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

  • Passion for supporting and serving agents trying to grow their businesses

  • The ability to establish credibility with key agent decision-makers and influencers

  • Great listening skills, connects well with others, and is empathetic of the customer’s pain points

  • A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

  • Skilled communicator with great interpersonal skills, ability to build and manage relationships

  • Meticulous attention to detail, highly organized

  • Strong creative writing skills and eye for design

  • Ability to work in the office during standard operating hours

  • Ability to lift up to 25 lbs

Compensation:

The expected base pay for this position is $27.00 – $31.00 /hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

 
Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive.  Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees’ lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice

To apply for this job please visit www.compass.com.

Terms used in this posting

equity
Ownership stake in the company, usually in the form of stock options or RSUs, offered in addition to salary.

Explore Compass online

What people say about Compass

Recent news

Aggregated from public discussions and news; opinions are the authors’ own.

Working in San Diego, San Diego County

Weather right now in San Diego, San Diego County: checking… · Local time: · Air quality: · Daylight: · UV index:

California is a U.S. state in the Western United States that lies on the Pacific Coast. It borders Oregon to the north, and Nevada and Arizona to the east; it also shares an international border with the Mexican state of Baja California to the south. With over 39 million residents across an area of 163,696 square miles (423,970 km2), it is the largest U.S. state by population and third-largest by

🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0

National unemployment rate in US: 4.2% — via World Bank

Recent seismic activity: 2 earthquakes (M4.5+) within 200km in the last 6 months — largest M4.9 near 20 km NNE of Indio, CA. via USGS

  • Elevation 34m (112 ft)

Source: Wikipedia (state)

Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.

Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.

Add application deadline to calendar

Browse all jobs at Compass →

Keep exploring on Get A Job.ai

Not quite the right fit? Your next opportunity is a click away.

Hiring instead? Post a job and reach candidates searching right now.

More jobs you might like