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Be ready to discuss how you have supported educators or complex B2B users, explained technical or quantitative concepts simply, and balanced empathy with product constraints. Prepare examples of resolving escalations and partnering with product or content teams.
Strong fit if you enjoy education technology, can coach faculty on math/stats tools, and thrive in on-site customer success work in the Columbus-area market rather than remote-first setups.
As an Advanced Specialist in Customer Success (Faculty Advisor for Mathematics and Statistics) at Pearson, a typical day centers on guiding faculty using Pearson math/stats products: answering pedagogical and product questions, onboarding instructors, escalating product issues, and sharing teaching best practices tied to assessments and digital courseware.
Useful strengths include clear faculty communication, fluency with digital learning platforms, comfort with undergraduate math/stats content, structured problem-solving, and CRM-style case tracking. No specific certifications were provided in the source data.
No. The listing marks remote as off and places the job in Grandview Heights, Franklin County, Ohio.
Pearson focuses on education and assessment—learning content, qualifications, virtual learning, English, higher education, and enterprise skills services.
Experience supporting instructors or customers in edtech, plus comfort with mathematics or statistics teaching contexts, aligns closely with a Faculty Advisor specialist role.
Website: fremantle.com
Pearson is a British multinational education and assessment company headquartered in London. It provides learning materials, assessments, qualifications, virtual learning, English-language learning, higher-education products and enterprise learning and skills services. The company is listed on the London Stock Exchange, is a constituent of the FTSE 100 Index, and has a secondary listing on the New York Stock Exchange through American depositary receipts. In 2025, Pearson reported revenue of £3.6 billion and had an average of about 17,000 employees.
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Advanced Specialist, Customer Success - Faculty Advisor - Mathematics and StatisticsPearsonGrandview Heights, Franklin County About This Position The Advanced Specialist for Customer Success in the role of Faculty Advisor for Mathematics and Statistics is a pivotal member of Pearson's Faculty Advisory Team within the Higher Education Customer Success Organization. They will strategically identify and partner with key course-level administrators, acting as a pedagogical and subject-matter expert on the alignment of MyLab Mathematics and Statistics with academic curricula. What You'll Do Partner closely with faculty to enhance student learning outcomes through effective use of MyLab Mathematics and Statistics Analyze data to provide insights that support curriculum development and improve teaching practices Develop and deliver training sessions for faculty on the utilization of MyLab Mathematics and Statistics tools Collaborate with product teams to ensure features meet the needs of educators and students Provide ongoing support and resources to faculty members, fostering a community of best practices in mathematics and statistics education Who We're Looking For We are seeking candidates who possess a deep understanding of both mathematics and statistics pedagogy. A master's degree or higher in Mathematics, Statistics, or a related field is required. Experience with MyLab Mathematics and Statistics is essential, as well as strong communication and interpersonal skills. Why Join Pearson At Pearson, you will be part of a global community of innovative educators who are shaping the future of learning. Our commitment to excellence in education means that every day brings new challenges and opportunities for growth. We offer competitive compensation packages, comprehensive benefits, and a supportive work environment where your contributions matter. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required documents are attached before submission. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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