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Account Solution Manager

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Filevine

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
 
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Department
Delivery is responsible for owning the customer experience post sale. Their responsibilities include acting as a liaison between the customer and our implementation partners during the customer’s implementation, encouraging daily use of their product portfolio, and year round handling of the customer’s contract including a successful contract renewal. This ownership also includes coordinating with accounts receivable, customer support, expert teams, and sales to accelerate product adoption and maximize the value the customer receives from Filevine.
 
Job Summary 
The Account Solution Manager (ASM) owns every aspect of the post-sale experience for a book of approximately 300 customers. ASMs are problem solvers on behalf of Filevine’s customers and ASMs must develop a working knowledge of the product and the customer to drive optimal customer usage. With that knowledge of Filevine’s product offerings, the ASM will answer customer questions about functionality, diagnose issues they’re experiencing and direct the resolution to the proper internal departments, and continue to facilitate internal and external conversations to ensure the customer’s issues are resolved in a timely manner. They will also need to understand the intricacies of Filevine contacts with our customers in order to find optimal resolutions which result in revenue retention.

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