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Expect scenarios on Tier II triage for 311/911 outages, escalation handoffs, change control under uptime pressure, and how you communicate during partial outages. Be ready to walk through six years of similar production-support examples.
Strong fit if you have about six years of Tier II support on mission-critical telephony or public-safety platforms, can work on-site in D.C. part-time, and stay calm under escalation load.
In this part-time Tier II role at Go Intellects Inc supporting critical 311/911 systems in Washington, D.C., you would handle escalated incidents, stabilize high-priority tickets, coordinate with on-call teams, and document resolutions so emergency and citizen-service platforms stay available.
No. The listing is for Washington, D.C. with remote set to off, so expect on-site or local work.
The title calls for about six years of Tier II support on critical 311/911 systems.
Hours are part-time; confirm exact schedule and on-call expectations with Go Intellects Inc during screening.
6years Tier II support for critical 311/911 - Part time at Go Intellects Inc in Washington, D.C. About This Position This role involves providing Tier II support for critical 311/911 operations. The job requires troubleshooting workstations, applications, and networks to ensure smooth operation of the system. Additionally, you will be responsible for supporting Mobile Data Computers to maintain field unit connectivity. Your Responsibilities Troubleshoot workstations, applications, and networks for critical 311/911 operations Support Mobile Data Computers to ensure field unit connectivity Work on-site in Washington, D.C. Perform weekend shifts of 10 hours each, twice a week (on Saturdays or Sundays) Who We're Looking For We are seeking an IT professional with 6-10 years of experience to join our team. The ideal candidate should have strong problem-solving skills and be able to work effectively in a fast-paced environment. More About Go Intellects Inc Go Intellects Inc is dedicated to providing reliable IT support for critical government operations, including 311/911 services. Our team works closely with the DC Government to ensure that all systems are functioning optimally at all times. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please note that applications submitted through other means may not be considered. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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