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Jr ServiceNow – Operations and Performance Specialist

  • Full Time
  • Anywhere

3A Soft Inc

3A Soft Inc — Yonkers, Westchester County

Position Summary The Operational Quality & Performance Specialist is a proactive, action-oriented role responsible for improving day-to-day operational health in ServiceNow through case quality monitoring, performance follow-up, queue hygiene, and targeted outreach. This role uses operational data (in partnership with the Strategic Operations Specialist) to identify risks such as stale/aging work,…

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Working in Yonkers, Westchester County

Yonkers is a city in Westchester County, New York, United States. With a population of 211,569 at the 2020 census, its highest decennial census count ever, Yonkers is the third-most populous city in New York state and the most populous city in Westchester County. Yonkers is classified as an inner suburb of New York City, immediately north of the Bronx and approximately 2.4 miles (4 km) north of Marble Hill.

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