mPower People Solutions
mPower People Solutions — Melkbosstrand, Cape Town City Centre
A Call Center Team Leader drives team performance by coaching agents, monitoring KPIs (CSAT, AHT, SLA), and resolving escalated issues to ensure high-quality customer service. They are responsible for motivating staff, conducting performance reviews, managing schedules, and implementing process improvements to boost efficiency and achieve operational targets. Key Responsibilities: Performance Coac…
To apply for this job please visit www.adzuna.com.
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