ATS Corporation
We are seeking a dedicated and customer-focused IT Service Desk Technician to join our team. This position will be responsible for providing remote technical support and assistance to end-users across the organization, resolving IT-related issues remotely, and delivering exceptional customer service.
Requirements
- 3 years of experience in an IT Service Desk or Technical Support role, preferably in a remote support environment
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365
- Proficiency in troubleshooting common desktop, laptop, and mobile device issues
- Familiarity with remote support tools and technologies
- Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users
- Customer-centric approach with a passion for delivering exceptional customer service
- Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues
- Ability to work independently and collaboratively in a fast-paced and dynamic environment
- Experience working with IT Service Management practices (eg. Incident/problem/change management, etc.) using enterprise ticketing systems and tools
- Willingness to work in different shifts to provide 24/7 support, if required
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in India
India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th
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