Fygaro
Join our team of customer service and technical support experts. Plus: You can work from home anywhere in Colombia! – all we ask is a stable internet connection
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and customer onboarding.
Support will be in Spanish and English, applicants need to speak both languages.
- Advanced English Level (B2/C1)
- Minimum 1 year experience in customer service, preferably in service or E-commerce industry. Outstanding students and new graduates are also welcomed to apply.
- Possess technical aptitude or familiarity with software concepts (CRM, Ticketing, Email).
- Find creative problem solving satisfying, motivated, always curious and constantly eager to learn.
- Thrive in a dynamic and collaborative environment and be comfortable with ambiguity.
- They are able to take ownership of challenging scenarios and bring them to resolution.
- Have a clear, professional and informative communication style.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Excellent compensation and multiple perks.
- 100% remote work.
- Work week from Monday to Friday.
- Indefinite Term Service Contract
- Employment stability and growth opportunity
- And more
Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.
Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Colombia
Colombia, officially the Republic of Colombia, is a country located in South America, with insular regions in North America. Colombia's mainland is bordered by the Caribbean Sea to the north, Venezuela to the east, Brazil to the southeast, Peru and Ecuador to the south and southwest, the Pacific Ocean to the west, and Panama to the northwest. Colombia is divided into 32 departments. The Capital District of Bogotá is the country's largest city hosting the main financial and cultural hub. Other urban areas include Medellín, Cali, Barranquilla, Cartagena, Bucaramanga, Pereira, Santa Marta, Cúcuta
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