WorkNomads
WorkNomads is seeking a BPO Team Lead with French to lead and motivate a team of sales agents to consistently meet or exceed KPIs. The successful candidate will have experience in supervisory or leadership roles in a BPO or contact center environment.
Requirements
- Fluency in English and French (both written and spoken)
- Bachelor’s degree in Business, Management, or a related field (or equivalent practical experience)
- 2–4 years of supervisory or leadership experience in a BPO or contact center environment
- Strong leadership, coaching, and conflict-resolution skills
- Solid understanding of performance metrics, analytics, and workforce management
- Proficiency in CRM systems, workforce management tools, and MS Office Suite
- A passion for continuous learning & collaboration in a global setting
- A team player mentality and believe no one should be left behind regardless of background
Benefits
- Flexible work setup
- Autonomy
- Growth
- Global vibe
- Connectivity Support
- Total Rewards
- Community
- Seamless Living
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Bulgaria
Bulgaria, officially the Republic of Bulgaria, is a country in Southeast Europe. It is situated on the eastern portion of the Balkans directly south of the Danube river and west of the Black Sea. Bulgaria is bordered by Greece and Turkey to the south, Serbia and North Macedonia to the west, and Romania across the Danube river to the north. It covers a territory of 110,994 square kilometres (42,855 sq mi), making it the tenth largest within the European Union and the sixteenth-largest country in Europe by area. Sofia is the nation's capital and largest city; other major cities include Plovdiv,
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