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Home / (Saas) Account Manager – Work From Home

(Saas) Account Manager – Work From Home

  • Full Time
  • Anywhere

Intogreat Solutions Philippines

This is a remote position.

We are looking for a Senior Customer Success Manager to take ownership of the customer

journey from contract signing through onboarding, implementation, and long-term

success. You will act as the key point of contact, ensuring smooth project management,

effective onboarding, and dedicated hyper-care support for the first 3-6 months post-implementation.

  • Post-Sales Ownership: Manage the transition from Sales to Customer Success, ensuring
a seamless handoff.

  • Project Management: Lead implementation timelines, coordinating cross-functional
teams to meet customer objectives.

  • Onboarding & Adoption: Guide customers through onboarding, ensuring they
understand the platform’s full capabilities.

  • Hyper-Care Support (First 3-6 Months): Provide high-touch support, proactively
addressing challenges and optimizing usage.

  • Long-Term Success: Develop customer success plans, monitor key adoption metrics,
and drive value realization.

  • Retention & Expansion: Identify upsell/cross-sell opportunities and work with the sales
team to expand customer accounts.

  • Customer Advocacy: Serve as the voice of the customer, providing feedback to Product
and Support teams for continuous improvement.

Requirements

Qualifications & Prior Experience

  • 5+ years of experience in Customer Success, Implementation, or Account Management
in a SaaS environment.

  • Strong project management skills, with experience leading onboarding and
implementation initiatives.

  • Excellent relationship-building, communication, and problemsolving abilities.
  • Familiarity with customer success tools (e.g., Gainsight, Salesforce, HubSpot) and
project management software.

  • Ability to analyze customer data and proactively mitigate churn risks.
Competencies

  • Excellent written and verbal communication skills
  • Good time management and self-management skills.
  • Attention to detail.
  • Positive mindset, initiative and ability to work within a team environment. Prompt and
responsive.

  • Very good computer skills including proficient in Microsoft office suite

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

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