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Google CCAI Architect

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Ttecdigital

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
TTEC Digital – Google Delivery Practice is seeking a Google CCAI Architect to lead the design and implementation of AI-powered self-service solutions for enterprise contact centers. This role will provide end-to-end technical leadership across voice and digital AI engagements, working closely with clients and internal teams to deliver scalable, innovative customer experience solutions using Google Cloud technologies.
Key Responsibilities
Lead voice and digital AI self-service solutions for large, multi-location contact centers.
Design, develop, and implement AI self-service applications using Google Contact Center AI.
Interface directly with clients to lead design decisions and define solution requirements.
Serve as project lead for assigned Google CCAI implementations.
Collaborate with conversation designers and project teams on IVA specifications.
Integrate solutions with backend systems using web services, APIs, and databases.
Perform unit testing and support system and functional testing activities.
Guide and mentor developers as needed.
Technical Expertise
8+ years of overall architecture experience.
4+ years of experience with Dialogflow CX / Dialogflow ES.
2+ years of hands-on experience with Google Contact Center AI.
Strong knowledge of Cloud Services Architecture, Apigee, and Vertex AI.
Experience integrating Speech-to-Text and Text-to-Speech services (Google, Amazon, Nuance).
Proficiency in Java, JavaScript,.NET, C#, HTML, SQL, Python, Node.js, AngularJS.
Experience with REST/SOAP APIs and backend integrations.
Database experience: SQL, Oracle, MongoDB, PostgreSQL.
Experience managing large multi-site contact center implementations.
Competency
Strong client-facing communication and presentation skills.
Ability to lead technical discussions and drive solution architecture decisions.
Capability to manage multiple projects simultaneously.
Strong documentation skills (Solution Design Documents / IVA specifications).
Self-motivated, organized, and detail-oriented.
Leadership skills with experience guiding development teams.
Technology Stack
Google Technologies: Google Contact Center AI, Dialogflow CX, Apigee, Vertex AI
Programming: Java, Python, JavaScript, Node.js, AngularJS, C#,.NET
APIs & Integration: REST, SOAP
Databases: SQL, Oracle, MongoDB, PostgreSQL
Contact Center Platforms: Cisco CVP/Webex CCE/CC, UJet, VXML IVR platforms, Amazon Connect, Five9
Education, Experience and Certification
8+ years of overall architect experience.
4+ years with Dialogflow ES/CX.
2+ years of hands-on Google CCAI experience.
Google Certification and/or Badge completion preferred.
Bachelor’s degree (4-year) required.

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Hyderabad is the capital and largest city of the Indian state of Telangana. It occupies 650 km2 (250 sq mi) on the Deccan Plateau along the banks of the Musi River, in the northern part of South India. With an average altitude of 536 m (1,759 ft), much of Hyderabad is situated on hilly terrain around artificial lakes, including the Hussain Sagar lake, predating the city's founding, in the north of the city centre. According to the 2011 census of India, Hyderabad is the fourth-most populous city in India with a population of 6.9 million residents within the city limits, and has a population of

Telangana is a state in southern India on the Deccan Plateau bordering Maharashtra and Chhattisgarh to the north and Andhra Pradesh and Karnataka to the south. It is the eleventh largest and the twelfth most populated state of India. According to the Rigveda's Aitareya Brahmana, the region corresponding to Telangana has been inhabited by the Andhras since at least the 9th century BCE with the late

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