Concierge Security – Supervisor

GardaWorld is hiring a full-time Concierge Security Supervisor in Brecksville, Cuyahoga County. This position combines hands-on security expertise with customer-focused leadership, where your ability to build trust and maintain a welcoming atmosphere is just as important as protecting the premises.

What This Role Involves

As a Concierge Security Supervisor, you'll lead security operations at an upscale property or facility while managing guest and visitor interactions with professionalism and care. This role is distinct from traditional security work—it requires you to be an approachable ambassador who reassures clients and employees through confident, personable engagement while maintaining the highest security standards. Your natural ability to connect with people, combined with your security expertise, will set you apart.

Core Duties

• Supervise and direct security personnel on-site and coordinate daily operations
• Greet, welcome, and screen visitors and guests with courtesy and professionalism
• Verify credentials and manage access control according to security protocols
• Monitor premises, respond to incidents, and document security events accurately
• Train, coach, and provide feedback to your security team
• Maintain clear communication with management and stakeholders
• Ensure compliance with company policies and applicable security regulations
• Build rapport with regular clients and guests to foster confidence in your security presence

Requirements

• Proven supervisory or leadership experience in security or a related field
• Strong customer service skills and ability to engage professionally with diverse individuals
• Valid security license or relevant certifications (state requirements may apply)
• Excellent communication and interpersonal abilities
• Professional appearance and demeanor
• Ability to multitask and remain calm under pressure
• Physical capability to perform security duties and move around the facility
• Reliable transportation and dependable attendance

Working at GardaWorld

GardaWorld Security Services is a trusted leader in comprehensive security solutions. Join a company that values both professional expertise and genuine customer care—where your role is recognized as essential to creating safe, welcoming environments.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.