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Shift Leader

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Insomniacookies

As a Shift Leader at our SOMA store located at 390 1st Street, San Francisco CA 94105, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
 
SOME OUR SWEET SHIFT LEADER PERKS:
•         Starting off at $21.50/hr
•         Excellent training & mentorship
•         Job stability with a rapidly growing and reputable company
•         Achievable growth/promotion opportunities
•         You get to work in a fun, exciting team environment
•         FREE cookies with every shift!
 
WHAT WILL I DO AS A SHIFT LEADER?
•         Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
•         Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
•         Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
•         Support and work alongside the Cookie Crew
•         Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
•         Manage cash handling and deposits
 
DESIRED SKILLS/EXPERIENCE:
•         At least 1 year of working experience in a customer service focused role
•         Point of Sales systems experience
•         Outstanding communication, time management, and people skills
•         Outgoing/friendly/patient
•         Detail focused and results-oriented
•         Ability to lead-by-example and motivate others
•         Ability to lift up to 40 lbs.
•         Legally eligible to work in the United States
•         Must be 18 years or older to be employed

To apply for this job please visit jobs.lever.co.

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San Francisco, officially the City and County of San Francisco, is the fourth-most populous city in California and the 17th-most populous in the United States, with a population of 826,079 in 2025. Among U.S. cities with a population of 200,000 or more, San Francisco is ranked first by per capita income, second by population density, and sixth by aggregate income as of 2024. Some 4.6 million residents live in the city's metropolitan statistical area, which is the 13th-largest in the United States. Around 9.2 million live in the San Jose–San Francisco–Oakland combined statistical area, the fift

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