Sales Engineer (SE)

Mission

The Sales Engineer (SE) serves as a trusted technical advisor throughout the customer buying journey, partnering closely with Account Executives to guide prospects from discovery through evaluation and close. This customer-facing role helps organizations understand how Xurrent’s ITSM and ITOM solutions solve operational challenges and deliver measurable business value through tailored demonstrations, technical validation, and proof-of-value engagements.

The SE collaborates cross-functionally with Sales, Product, Customer Success, and Technical teams to deliver compelling customer experiences and drive successful business outcomes.

Responsibilities

• Develop and demonstrate subject matter expertise across the Xurrent, StatusCast, and Zenduty platforms and related ITSM/ITOM solutions
• Design and deliver tailored product demonstrations and proof-of-value engagements aligned to each prospect’s business goals, technical requirements, and evaluation criteria
• Partner closely with Account Executives throughout the sales cycle to support technical discovery, solution alignment, and deal progression
• Lead technical discovery conversations to understand customer workflows, pain points, and operational goals, translating business challenges into solution-driven outcomes using Xurrent products
• Own the preparation, customization, and delivery of compelling software demonstrations that align with prospective customer requirements and use cases
• Maintain a strong understanding of the competitive landscape and confidently address technical and business objections during the sales process
• Collaborate cross-functionally with Product Marketing, Integration Architects, Service Management Architects, Product Management, Development, and Customer Success teams to develop and maintain high-quality presales assets and solution messaging
• Ensure presales collateral and technical messaging accurately position Xurrent solutions to address customer challenges and business outcomes
• Participate in RFI, RFP, and RFQ processes by developing technical responses that clearly communicate customer value and solution fit
• Identify opportunities to deliver measurable business outcomes and develop innovative solutions in collaboration with internal stakeholders
• Support Sales organization objectives and contribute toward individual and team revenue goals
• Build and maintain strong relationships with prospective customers and key stakeholders
• Maintain accurate and up-to-date opportunity, technical evaluation, and customer interaction details within CRM systems
• Manage and maintain demo environments, including software upgrades, configurations, integrations, and new feature enablement
• Provide actionable customer and market feedback to Product Management to help shape future product enhancements
• Ensure a smooth transition from sales to implementation by partnering closely with Customer Success and delivery teams

Minimum Qualifications

• 2+ years of experience in a customer-facing technical role such as Solutions Engineer, Technical Support Specialist, Product Specialist, or Product Manager
• Strong problem-solving, organizational, and time management skills
• Results-driven mindset with the ability to manage multiple priorities in a fast-paced environment
• Technical proficiency in cloud architecture and SaaS platforms
• Strong customer-facing communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences
• High attention to detail and strong collaboration skills

Preferred Qualifications

• Experience with ITSM, ESM, or ITOM platforms
• Familiarity with Incident Management processes and ITIL frameworks
• Experience with iPaaS platforms and building API-based integrations/connectors between enterprise systems
• Exposure to enterprise software evaluations, technical sales cycles, or presales consulting
• Familiarity with SaaS delivery models and cloud-native architectures

Compensation

Competitive compensation package including a base salary of $75,000–$90,000 plus commission earnings of $16,000–$20,000, for total on-target earnings (OTE) of $91,000–$110,000.